Customer Support Representative (Hybrid) - Claire's : Job Details

This will be a hybrid role that will be on-site 3 days per week in Hoffman Estates, IL.

Customer Support Representative (Hybrid)About The Role

• Provide front-line support, information and resolution to both In-Store and Ecommerce customers that exceed customer expectations.
• Research and resolve all customer inquiries through use of email, phone, letters, LiveChat and Social Media in a timely and professional manner.
• Demonstrate empathy to customer's needs; strive for first contact resolution to solve customer service issues efficiently and effectively.
• Maximize time available to customers to resolve concerns the first time.
• Obtain and examine all relevant information to assess validity of complaints and determine possible causes.
• Provide customers information about our products and services.
• Follow up on customer inquiries to customers and the field organization on a continual basis.
• Communicate with Customer Service Supervisor and internal departments when a case requires escalation and immediate resolution.
• Enhance organization reputation by accepting ownership for customer satisfaction.
• Maintain database of customer interactions, recording details of inquiries, complaints, and compliments, as well as actions taken.
• Provide information to other company departments following departmental practices and procedures.
• Maintain and distribute gift cards for customers and field incentive programs.
• Maintain compliance logs and accurate filing system for Customer Service communication documents.
• Work in a team-oriented atmosphere while independently managing own priority workflow and responsibilities.
• Provide operational support for special projects and other duties as assigned.

Qualifications

• High school diploma or equivalent experience preferred.
• Excellent telephone communication skills.
• Good oral and written communication skills.
• Good organizational skills.
• Sense of urgency with ability to work in a fast-paced and deadline-oriented environment.
• 1 - 2 years' experience in retail, customer service, or office environment required.
• Demonstrated collaborative skills and ability to work well within a team.
• Microsoft Office required.
• Flexibility and the ability to prioritize multiple assignments.
• Self-motivated with initiative and attention to detail.

Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.

All potential candidates should read through the following details of this job with care before making an application.#J-18808-LjbffrRemote working/work at home options are available for this role.