Customer Support Representative-I - Lancesoft : Job Details

Customer Support Representative-I

Lancesoft

Job Location : New York,NY, USA

Posted on : 2024-09-29T07:10:17Z

Job Description :
** Remote roleJob Details:
  • Fluency in Spanish required company is piloting white glove grocery delivery service.
  • You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 0% error rate.
  • This role is focused on Live Operations and will include proactive outbounds to our delivery drivers to drive exceptional quality.
  • To succeed in this role, you will need to have strong communication, troubleshooting and organizational skills, and a desire to continue learning.
  • Youll be a strategic problem solver and become a subject matter expert in all things related to our new product.
  • You will be the first line of defense, ensuring that company provides an exceptional service experience by setting upfront expectations or working through solutions when something goes wrong.
  • Proactively reach out to dashers to set clear delivery expectations and instructions
  • Address ad-hoc dasher issues with empathy and urgency Spearhead & execute workflows
  • Meet exceptional SLAs Identify trends & communicate findings to the broader teams to improve our processes Develop a deep expertise in our product, processes, systems, tools
  • Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform.
Requirements:-
  • You have a bachelors degree.
  • equivalent amounts have 2+ years of work experience in a fast-paced customer service role in technology, hospitality, or grocery & convenience
  • You are a highly motivated individual that can work independently
  • You are a natural problem solver, willing to triage problems that may not have a pre-defined solution
  • You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
  • You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using Company brand voice and tone
  • You are above average in technological fluency - and are especially comfortable with Google Sheets Bonus points.
  • Familiarity with G-Suite, Slack, Atlassian, Salesforce.
  • Must have Conversational proficiency in Spanish.
Apply Now!
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