Customer Support Representative II - US Tech Solutions : Job Details

Note:

• This position offers a retention bonus after 6, 12, and 18 months of employment.
• This position offers pay increases based on 6, 12, and 18 months of employment.
• Retention bonuses and pay increases are forfeited for those who do not complete their assignments or end assignments early. Subject to review.
• Contact Center is open from 7am - 6pm CST, Monday - Friday
• Three shifts available that rotate within the 12 hour operation:
• 7:00am - 3:30pm
• 8:00am - 4:30pm
• 9:30am 6:00pm
• Candidate must be available to work any 8-hour shift within the 7am-7pm support window.
• Candidate will work on-site (*** Financial - Johnston, IA) five days a week with the option to work from home on Friday's

Support the e-Commerce Contact Center

• Take inbound calls from Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on website.
• Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings
• Document every interaction effectively in our internal case management system
• Approximately 15-20 calls/day

Special Consideration:

• Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
• Takes approximately 3-4 months from start date to reach full productivity.
• Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a full-time employee.

Ideal candidates should have:

• Knowledge of agriculture, turf (mowers) and utility vehicles.
• Prior work experience in Agriculture or Technology dealer channels.
• Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.
• Call Center experience
• 6+ months experience with customer service / support experience
• Efficient researching / troubleshooting skills
• Excellent written and verbal communication skills
• Speak with confidence
• Proficiency with Microsoft Office products
• Willing to work occasional overtime and holidays
• Solid work history and proven dependability
• Reliable at home internet and a distraction free workplace

Interviews will include behavioral based questioning

• Candidate will be asked to share specific examples

About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.