Customer Support Representative - Sparks Wiz Limited : Job Details

Sparks Wiz Limited is an engineering consultancy firm seeking a Customer Service Representative to join our team. The ideal candidate will have experience in customer service and possess strong communication skills, as well as a desire to be part of a growing company.

In order to make an application, simply read through the following job description and make sure to attach relevant documents.

Note: This position is strictly open to candidates within the United States.

Responsibilities:

• Client Interaction: Serve as the first point of contact for clients via phone, email, and chat. Address inquiries regarding project status, service offerings, and other relevant topics.
• Issue Resolution: Manage and resolve client issues promptly, escalating complex matters to appropriate departments as needed.
• Documentation: Maintain accurate records of client interactions, including issues, resolutions, and feedback, ensuring that all documentation is up-to-date and comprehensive.
• Coordination: Facilitate communication between clients and internal teams, ensuring that client needs and feedback are effectively communicated to project managers and engineers.
• Follow-Up: Conduct follow-up calls or emails to ensure client satisfaction and to verify that resolved issues remain addressed.
• Knowledge Base: Develop and maintain a thorough understanding of the company's services, engineering processes, and industry standards to effectively assist clients.
• Feedback Collection: Gather client feedback and insights to help improve our services and client experience. Report trends and recurring issues to management.
• Administrative Tasks: Assist with administrative tasks related to client management, including scheduling meetings, preparing reports, and updating client information.

Qualifications:

• Education: High school diploma or equivalent; associate's degree or relevant coursework in business or engineering is a plus.
• Experience: Previous experience in a customer support role, preferably within a technical or engineering environment.
• Skills:
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with customer support software and tools.
  • Ability to manage multiple tasks and prioritize effectively.
• Knowledge: Basic understanding of engineering concepts and terminology is preferred but not required. Willingness to learn and adapt to new technical information is essential.

Working Conditions:

• Remote Work: This is a remote position, and you will be working from your home office.
• Hours: Full-time position with standard business hours. Some flexibility may be required based on client needs and time zones.

Benefits:

This position offers opportunities for growth within the company and provides a supportive work environment where your contributions are valued. If you are passionate about delivering excellent customer service, we would love to hear from you!

Job Type:

• Full-time

Pay:

• $22.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Monday to Friday

Experience:

• Call center: 1 year (Required)
• Customer Service (Required)

Language:

• English (Required)
• Spanish

Work Location:

• Remote

Note: This position is open to candidates within the United States, Fort Worth TX, Portland OR, Miami FL, and Chicago IL. People with a criminal record are encouraged to apply.

Sparks Wiz Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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