Customer Support Representative - Dice : Job Details

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Tranzeal, Inc., is seeking the following. Apply via Dice today!All candidates should make sure to read the following job description and information carefully before applying.Job Title: Customer Support RepresentativeLocation: San Diego, CAThis position requires to be onsite two days a week. Wednesdays and Thursdays are currently prominent but may change.must have:

• Technical background and ability to learn and absorb technology quickly.
• Great written and verbal communication skill.
• Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis.
• The ability to communicate effectively with people at all levels.
• The ability to have difficult conversations with customers.
• The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
• Basic understanding of ITIL Skills and business processes.
• 2 - 4 years working within an IT environment
• The ability to work as part of a team and on their own initiative.

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