Customer Support Representative - Lancesoft : Job Details

Customer Support RepresentativeThe information below covers the role requirements, expected candidate experience, and accompanying qualifications.JOB DESCRIPTIONHybrid Schedule. Onsite Tuesday, Wednesday and Thursday. Remote Monday and Friday.Must be open to work M-F:9am-6pm8am-5pmor7am-4pmInterview: In person interviewIdeal candidate (Manager comments):- Able to multitask- Professional on the phone- Able to limit distractions - Previous customer service experience (phone or in person)- Good computer skillsPURPOSE OF THE JOB The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers and Owens Corning. This position engages and collaborates with external customers and internal partners to make Owens Corning the supplier of choice. The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market trends and behaviors. This role is part of Customer Operations within the Supply Chain Team. JOB RESPONSIBILITIES Service our Customers

• Deliver consistent service to our customers
• Maximize every opportunity to “sell” to the customer
• Take proactive actions to meet customer needs and concerns creating win/win solutions
• Enter orders accurately
• Develop close relationships with our customers and understand what it takes to ensure their success
• Develop customer trust by consistently following through on actions and operating with integrity
• Leverage relationships to obtain outside-in market insights
• Leverage product training opportunities

Operate in a Waste Free Environment

• Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment
• Identify and take action to eliminate non-value added activities within day to day operations
• Identify opportunities for, develop, maintain and execute Standard Work
• Understand and promote the use of customer tools and technology

Live the Safety stand, adhere to the safety responsibilities

• Implement a personal safety action plan and review with leader
• Adhere to the Owens Corning safety policies at all times

JOB REQUIREMENTS MINIMUM QUALIFICATIONS:

• High school degree, Associates or Bachelor's degree preferred

EXPERIENCE:

• SAP experience desired
• Previous experience in an ever-changing, fast-paced customer service environment
• Previous experience creating solutions in the best interest of the company and the customer

KNOWLEDGE, SKILLS & ABILITIES:

• Fluency in Microsoft Applications (Word, Excel, Outlook)
• Knowledge of building materials industry preferred
• Supply Chain knowledge
• Strong oral & written communication and listening skills
• Supportive and adaptive to a change management initiatives

, and decimals); ability to compute rate, ratio, and percent preferred.• Ability to compile routine reports and write correspondence.• Ability to work in a team environment and be self-motivated to accomplish assigned tasks and goals.• Demonstration of attention to detail.• Safety-minded. About LancesoftLanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.EEO EmployerLanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.