CUSTOMER SUPPORT REPRESENTATIVE - TEKsystems : Job Details

Job Description:

+ Inbound and outbound calls to Medicaid members updating them on their plans

+ Provides customer service, information, and administrative support to this Departments clients and the public

+ Provides customer service, information, and intervention to clients and the public; answers questions, responds to complaints, refers and directs clients entering for appointments, receives applications for services, and provides general guidance on department programs

+ Answering phone calls from main counsel, utilizing excellent customer service (vulnerable clients calling in could be in need of urgent medicaid help)

+ Using computer to look up details in both systems to fill out an intake form to send to the escalation team, escalation team will review and process the case

+ Averaging 50-200 calls a day depending on volume (back to school time is busier) , can also depend on how many people are on the lines

Qualifications:

+ Two years of customer service experience

+ Call Center experience is a plus but the soft skillset and wanting to help others and the clients is most important

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.