Customer Support Representative - MSCCN : Job Details

As an AOG Customer Support Representative here at Honeywell, you will be responsible for providing exceptional customer service and support to our customers during Aircraft on Ground (AOG) situations. You will work closely with our customers to understand their needs, coordinate with internal teams to resolve issues, and ensure timely delivery of parts and services to get the aircraft back in service as quickly as possible. You will report directly to our Customer Support Manager and you'll work out of our Phoenix, AZ location on a hybrid work schedule. In this role, you will impact the customer experience by providing prompt and effective support during AOG situations, ensuring customer satisfaction and loyalty. KEY RESPONSIBILITIES Act as the main point of contact for customers experiencing AOG situations Coordinate with internal teams to expedite the delivery of parts and services Provide timely updates to customers regarding the status of their AOG requests Troubleshoot and resolve customer issues to ensure customer satisfaction Maintain accurate records of AOG requests and resolutions BENEFITS OF WORKING FOR HONEYWELL In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here ( The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. YOU MUST HAVE Minimum of 2 years of experience in customer support or a related field Strong communication and interpersonal skills Excellent problem-solving abilities Ability to work under pressure and prioritize tasks effectively WE VALUE Bachelor's degree in Business Administration or a related field Experience in the aviation industry Knowledge of aircraft parts and maintenance processes Ability to work in a fast-paced and dynamic environment ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here ( Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, care or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity: click here ( Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.