Customer Support Representative - Evenflo : Job Details

RESPONSIBILITIES:

Responsibilities for this job include, but are not limited to:

* Answer 40 + incoming calls per day.

* Document information and place orders in a computer system

* Paid Training to become a Child Passenger Safety Tech (CPST)

* As a CPS Tech, opportunity to provide car seat installation instruction with consumers via Video Installation Appointments

* Advancement over time to:

* Answer incoming consumer emails.

* Answer Live Chats

* Respond to Social Media inquiries and reviews.

* Continuous learning is required (by way of emails, training sessions, reviewing instructions, etc.)

* Work from home after training (approximately 2 Weeks)

SKILLS:

Candidates should possess the following skills/knowledge:

* Excellent typing, written, verbal and communication skills.

* Grammar and spelling excellence is required.

* Previous experience answering consumer questions/consumer reviews on Social Media platforms very helpful.

* Bright, friendly, enthusiastic, positive team player takes direction and constructive feedback with a positive attitude.

* Punctual and able to adhere to a schedule.

* Able to sit for long periods of time.

EDUCATIONAL REQUIREMENTS

* High school diploma or equivalent; related experience and/or training.

* College a plus

PREFERRED EXPERIENCE

* Previous call center experience preferred.

PHYSICAL REQUIREMENTS

* Must be able to sit and/or stand for extended periods of time.

* Must be able to operate a computer and other office productivity machinery such as copy machine, computer printer, phone / headset throughout the business day.

It is the policy of Goodbaby International to select and employ the person's best qualified for all employment opportunities without regard to race, color, national origin, age (40 and over), religion, sex, sexual orientation, marital status, or disability. Additionally, we will take action to employ, advance in employment, and treat qualified Vietnam-era veterans and disabled veterans without discrimination in all employment practices.