Customer Support Representative - Avenica : Job Details

Job Title: Customer Support Representative

Location: Edina, MN

Worksite Arrangement: On-site

Schedule: Full time, Monday: 8am-5pm OR 9am-6pm, Tuesday-Friday: 8am-4:30pm OR 9:30am-6pm

Compensation: $22-25/hr+ (Rate is dependent on experience)

Start Date: ASAP

Overview

Avenica is currently evaluating talent for a Customer Support Representative to join a dynamic team that focuses on servicing existing clients and following-up on new opportunities. In this role, it's important to be a strong communicator in order to connect with clients and provide clear, empathetic solutions to their inquiries. This person is solution-oriented and thrives in a collaborative, fast-paced environment. Great benefits package and opportunities for long-term growth!

Our client is a multi-billion-dollar company based out of the Twin Cities area! This is a fantastic opportunity to be a part of a changing industry and make a positive impact. Our client focuses on maintaining a high energy culture and keeping people growing in their careers. If you thrive in a fun and fast-paced environment, while serving others, this could be a great fit for you!

Responsibilities

• Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in scheduled reservations, or a solution/next step to address their need.

• Perform outbound follow-up calls for due and overdue services, and any additional outbound calls requested by management.

• Work within MS Office Suite, internal company systems, and online often having multiple applications open at once to quickly address client needs and research as necessary for solutions.

• Master internal product education which requires attentive training presence and a focus on continuous education to best serve client base.

• All other duties, tasks and/or projects as assigned.

Requirements

• 3-4+ years' experience working in a client service environment.
• Experience working in hospitality, education, or healthcare environments a plus!
• Strong communication skills both written & verbal.
• Able to multitask across multiple systems and software.
• Strong typing skills.
• High level of attention to detail and accuracy.
• Proven experience working within MS Office Suite.
• Product knowledge and a desire to support business demand. This role is a key player to supporting the flow of the business.
• A focus on digital. Call based environment but also very high digital presence with clients
• Comfortable meeting performance metrics as it relates to customer support/service requests

Benefits

• Full health, vision, and dental benefits.
• 401(k) + Match.
• PTO.
• Paid Holidays.

Upon completing the application, you will be prompted to complete our HAALO assessment. HAALO is simply a way for us to understand your preferences, behaviors, and work styles. The assessment is a required step to complete this application.

By submitting an application to Avenica, you are agreeing to be contacted via SMS text messages and email.

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