Customer Support Representative (WFH) - Newport Associates : Job Details

We're on the lookout for an outgoing individual to join our team as a Customer Support Representative! If you're passionate about travel and thrive on assisting others with planning, this remote opportunity is tailor-made for you. As a Customer Support Representative, you'll play a crucial role in crafting exceptional travel experiences for both corporate and leisure clients worldwide.

Roles & Responsibilities:

• Research, create, and execute exceptional itineraries catering to client preferences.
• Review individual needs and wants to tailor trips specifically designed to meet their requirements.
• Participate in ongoing training to earn and maintain travel certification.
• Attend webinars with vendors and suppliers to specialize in specific destinations.
• Act as an ambassador for our brand and collaborate with team members.
• Provide suggested budgets for clients and plan trips within budget constraints.
• Create promotional materials for effective marketing.
• Stay updated on changes within the tourism industry, including travel restrictions.
• Promptly respond to all travel inquiries and effectively manage time when researching trips.
• Handle issues that may arise during bookings or travel for clients.
• Maintain up-to-date information within our software.
• Network with tour operators for potential package offerings to clients.
• Participate in Familiarization (FAM) trips when possible.

Requirements:

• Must be at least 18 years old and authorized to work in the US.
• Fluency in English is required.
• Effective communication skills with a strong sales background as a plus.
• Smartphone with internet access required; laptop recommended but not mandatory.
• Personal travel experience is advantageous but not mandatory.
• Previous experience in customer service or hospitality is a plus.

Benefits:

• Flexible schedule to accommodate your lifestyle.
• Enjoy travel perks as part of the job.
• Licensed and bonded for added credibility.
• Personalized website for your business.
• Errors & Omissions (E&O) insurance with fraud protection.
• Exciting business opportunity for career growth.

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