Customer Support Specialist - Alarm Systems - Securitas Electronic Security : Job Details

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

Program Support Specialists satisfy customer requirements through the coordination of National Projects across all time zones. Program Support Specialists support numerous initiatives throughout the Centralized Services business

Essential Functions:

• Interfacing daily with Project Team and Customer
• Acquiring hourly / daily status and generating reports on certain projects
• Tracking product / deliverables
• Escalating Issues
• Participating in customer meetings
• Creating, maintaining and distributing Project schedules and spreadsheets
• Performing project specific activities supporting all of Centralized Services
• Develop new strategies & activities for supporting future

Job Requirements:

• Highly motivated
• Problem solving methodology and proven analytical ability
• Excellent verbal and written communication skills
• Strong technical skills and understanding of software, networking and systems development
• Multi-tasking capability; must be able to coordinate more than one project and various tasks
• Ability to act in an autonomous role with little supervision
• Must be detail oriented and organized
• This position requires advanced computer skills in Word, Excel, Access, Power Point, Outlook and MS Project (preferred, but not required), and an understanding of Securitas technology and operations.

STC offers comprehensive benefits including:

• Highly competitive salary
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• Paid vacation, holiday and sick time
• 401K with 60% Match up to 6% of salary
• Employee assistance programs (EAP)
• Company training programs
• Employee growth opportunities
• Leadership development programs
• Educational assistance
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.