Customer Support Specialist (AP1) - Southeast Region - State of Ohio : Job Details

Customer Support Specialist (CSS) Position Overview

Are you an experienced administrative professional eager to start a rewarding career in public service? Join Opportunities for Ohioans with Disabilities (OOD) as a Customer Support Specialist, where you will support our Vocational Rehabilitation (VR) professionals. Your responsibilities may include greeting customers in the reception area, answering phones, fielding general questions, and routing calls. You may also provide information about vocational rehabilitation services, maintain office calendars for client meeting rooms, conference rooms, and state vehicles, and handle general administrative duties such as processing mail, creating packets, and maintaining office supplies. If you are ready to make a positive impact and support our mission, we would love to hear from you!

Daytime travel within Ohio may be required. The selected candidate must provide own transportation or, in order to operate a state vehicle, must have a valid driver's license. This is not a hybrid-eligible position and is required to report to the office 5 days a week.

Customer Support Specialist Duties

* Provide coverage for the office phone and front desk by responding to routine inquiries from participants with disabilities and/or the public as well as maintaining the sign in/out sheets and greeting guests.

* Process, distribute, scan, and upload incoming mail as well as print and process outgoing mail.

* Support staff by composing correspondence, sending letters, requesting medical records, and assisting participants in signing documents using technology.

* Complete data entry, and schedule intake meetings for people with disabilities applying for OOD services.

* Provide ongoing case service and programmatic support through correspondence, follow-up and reminder phone calls, supporting OOD Hiring Events, running reports, and more.

A Successful Customer Support Specialist

* Delivers excellent customer service.

* Is time-efficient, organized, and quality-driven.

* Has the ability to multi-task.

* Displays excellent communication skills.

* Works well in a team environment.

* Effectively utilizes office technology and tools.

Classification: Administrative Professional 1

Locations Available:

Columbus BSVI/BVR: 150 East Campus View Boulevard, Suite 300, Columbus, OH 43235

OOD New Boston: 3879 Rhodes Avenue, 2nd Floor, New Boston, OH 45662

Bureau of Vocational Rehabilitation Division Overview

OOD's Bureau of Vocational Rehabilitation (BVR) and Bureau of Services for the Visually Impaired (BSVI) provide vocational rehabilitation (VR) services to eligible individuals with disabilities to assist them to attain and maintain competitive integrated employment. OOD works with adults seeking to enter the workforce or retain a job, and with youth beginning at age 14 to assist them as they transition from high school into college and/or the workplace. For more information, click here to view the OOD Vocational Rehabilitation Fact Sheet.

Diversity, Equity, Inclusion, and Accessibility (DEIA) Mission Statement

OOD is deeply committed to diversity, equity, inclusion, and accessibility (DEIA) and is actively engaged in continual DEIA improvement. OOD is amongst the top-ranked state agencies implementing DEIA planning and programming into businesses operations and services. We strive to hire, sustain, and promote a workforce that not only embraces this mission but is also reflective of the rich diversity of the Ohioans we serve. OOD is intentional in cultivating an inclusive, diverse, equitable, and accessible environment where all voices are heard, respected, and valued, as demonstrated by the way we treat all individuals.

If you require an accommodation based on a disability for any step of the selection process, please contact [email protected] so proper arrangements can be made. Opportunities for Ohioans with Disabilities is an Equal Employment Opportunity Employer.

Applications and Selections

Please ensure your online application clearly indicates how you meet minimum qualifications (MQs). Applications that fail to demonstrate how they meet minimum qualifications will not be considered. If you meet MQs due to college courses, a degree, and/or relevant licensure, you must submit a copy of your unofficial transcript by the posting deadline by attaching directly on the Additional Attachments section of the application (Step 7) or via email to [email protected].

See resume is not a substitution for completing supplemental questions. Answers to the supplemental questions must be supported by the work experience/education sections of the application.

Applicants can check their application status and all vacancy-related email correspondence on My Jobpage. On the Careers.Ohio.Gov job search webpage, once signed in the link to My Jobpage is displayed under the TeamOhio logo.?Applicants who require technical assistance (e.g., issues logging in or other system-related issues) should contact [email protected].

This position shall be filled in accordance with the provisions of the OCSEA Collective Bargaining Agreement. The selection process consists of an online assessment and a remote structured interview.?All communications are sent via email. Candidates should make sure their account contains an email address that is checked regularly including checking junk and/or spam.

Background Check

The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

* 1 year training or 1 year experience in secretarial science or business office applications.

* OR equivalent of education and/or experience per Minimum Class Qualifications noted above.

Job Skills: Administrative Support/Services, Clerical & Data Entry, Computer Literacy, Customer Service, Professional, Scheduling, Customer Focus, Listening, Attention to Detail, Teamwork, Verbal Communication