Customer Support Specialist - YourMechanic : Job Details

Seeking motivated individuals committed to delivering exceptional customer service for our customers.RESPONSIBILITIESProvide top notch support to customers via phone and emailTroubleshoot and exercise excellent judgement to address customer issuesTake ownership of tasks and bring them to completionMake recommendations to improve service based on feature requests and bugsOutbound call to potential customers to answer questions and book appointmentsQUALIFICATIONSMinimum 1-2 years of experience in customer servicePositive attitude and commitment to providing a great customer experienceExcellent written and verbal communication skillsDetail-oriented and highly-organizedExceptional time management skills and ability to respond to inquiries quickly and effectivelyTech savvy and able to guide customers and mechanics through app and siteBachelor's degree or equivalentWe offer competitive pay / equity / benefits and other perks. Beyond that, we offer an opportunity to build something meaningful. Your work will redefine a massive industry ($150B a year), which is begging for disruption. You will empower thousands of mechanics to live a better life. We're growing fast and offering the opportunity to build something that really matters and leave a legacy.