Customer Support Specialist - TheLotter : Job Details

About Us:

The Lotter is an industry pioneer, allowing individuals the freedom to purchase official state lottery tickets online. We are dedicated to creating a fun and secure way for people to play the lottery conveniently from their homes or mobile devices. At The Lotter, we understand that building a world-class company starts with a world-class team. If you're looking to join a fast-growing tech company that values work-life balance, feedback, and growth, The Lotter is the place for you.

About the Role:

The Customer Support Representatives role is to deliver top-quality customer service to the Companys esteemed customers through email, phone, and live chat. The role also includes operational and back-office functions.

Responsibilities:

• Handle incoming and outgoing telephone calls, live chats, and email communications to assist customers with inquiries and requests.
• Resolve incoming customer queries and complaints to ensure customer satisfaction.
• Process all tasks in a timely, accurate, and courteous manner.
• Complete all related documentation and data entry to high standards and within the set time parameters.
• Creatively explore options, possibilities, and choices for customers.
• Sell solutions and deliver results to customers.
• Ensure the provision of excellent customer service levels is maintained and exceeded.
• Adhere to quality parameters, procedures, and policies established by the Company.
• Strive to achieve personal targets to contribute to the Companys overall targets and standard levels.
• Develop and maintain a good knowledge of the Companys products, services, and systems.
• Comply with all company business processes, policies, and legislative requirements.
• Handle all client and customer contacts following the Companys defined standards while keeping customer and company details completely confidential from external and third parties.
• The role includes operational and back-office functions, and training is provided.

Requirements:

• 2-3 years of customer service experience.
• Ability to work in a fast-paced environment.
• Attention to detail.
• Time management skills.
• Working hours may vary.
• Weekends are a must!

Bonus Points:

• Previous experience in the lottery industry.
• Knowledge of additional languages (e.g., Spanish) will be considered an asset.

Our Benefits:

• Retirement Plan
• Paid time off
• Competitive Salary
• Medical, dental, and vision coverage
• Monthly happy hour!
• Ability to commute: Holmdel, NJ 07733

Job Type: Full-time

Benefits:

• 401(k)
• Paid time off

Shift:

• Evening shift
• Morning shift