Customer Support Specialist - Fullsteam Operations LLC : Job Details

It's fun to work in a company where people truly BELIEVE in what they're doing!Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.EZClaim a Fullsteam organization is a medical billing and scheduling software company that provides a feature-rich practice management system specifically tailored for the small to medium-sized provider office and outsourced medical billing firms. It also integrates with a number of EMR/EHR vendors.EZClaim is looking for Customer Support Specialist. This individual will guide product users through our practice management software features, functionalities and resolves client inquiries by recommending solutions.Primary Responsibilities:

• Answers and resolves support inquiries in a professional and timely manner via telephone, support tickets, and chat.
• Identifies client issues, helps solve them, and escalates necessary concerns to others for review.
• Recognizes opportunities to increase customer value and resolve potential client retention issues by acting as a client advocate.
• Updates internal company databases with information about technical issues and useful client conversations.
• Provides internal support and activity/process documentation.
• Collaborates with support team members and other organizational departments to ensure client satisfaction.
• Maintains awareness of the ever-changing healthcare landscape and the need to stay current with new industry requirements.
• Develops and adapts support strategies and techniques to accommodate changing environments and client needs.
• Stays up to date with product developments, feature launches, policy changes, and medical billing industry changes.
• Contributes to the support team by presenting customer issues, program functionality, and troubleshooting ideas during team meetings.
• Contributes to the instant messaging platform (Slack) throughout the entire organization to add and disseminate relevant company information.
• Performs other duties as assigned.

Primary Qualifications:

• High School Diploma or a certificate of successful completion of the General Educational Development (GED) test.
• A minimum of one (1) to three (3) years of customer service experience.
• Preferred: One (1) to three (3) years of medical billing experience.

Note: Candidates MUST be willing to work Eastern Standard Time hours (11:30am - 8:00pm EST).Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.