customer support specialist - Randstad : Job Details

customer support specialist.

+ minneapolis , minnesota

+ posted october 24, 2024

**job details**

summary

+ $24.49 - $24.50 per hour

+ temporary

+ bachelor degree

+ category management occupations

+ referenceAB_4635460

job details

Our client is hiring! This is a part-time, 30 hours/week (Mon-Thurs, 7.5 hours/day) LOCATION: Minneapolis, MN (Hybrid - must be available to come onsite at least 1 x week) Overview: Customer Support Specialists primarily will support NAF sales organization with customer requests submitted via CIRP (Customer Information Request Process) or CARE (Complaint Awareness, Resolution & Escalation); customer inquiries, requests related to technical, policy, product, and customer complaints. Utilizes internal resources, processes, and products to ensure CIRP and CARE responses adhere to company's policy.

salary: $24.49 - $24.5 per hour

shift: First

work hours: 8 AM - 5 PM

education: Bachelors

Responsibilities

- Facilitates investigation of Foodservice customers / Distributor complaints

- Maintains complete documentation of the resolution process and provide response to GMI Sales team and/or Customers.

- Provides clear, complete, and accurate data collection and input to our CRM tool for reporting.

- Provide credit authorization documentations to ICS and sales team for processing and to issue credit to the customer.

- Provide guidance/assistance to vendor agents that manage NAF related calls and store reports (complaints submitted by retail stores that involved consumers). This will ensure Foodservice related calls and store reports are managed accurately and timely.

- Manage and answer questions from the field sales team related to product, policy, or our manufacturing plants.

- Serves as the point of contact between sales and business partners.

- Maintain statements and responses in CIRP.

- Complete customer specific forms

Skills

+ Customer Service

+ Active Listening

+ Telephone Etiquette

Qualifications

+ Years of experience: 2 years

+ Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

**get in touch**

we are here to help you with your questions.

ES

**eena singh**

+ +1 555 ### #### (tel:+1 555 ### ####)

+ [email protected]