Customer Support Specialist - NEW Cooperative : Job Details

Essential Duties & Responsibilities: Include but are not limited to the following:Customer Service

• Provides fast, efficient, and courteous service always.
• Answer incoming calls as necessary. Gather accurate customer information and relay information to appropriate personnel. Handle and direct customer complaints to the proper personnel.
• Works extended hours as requested by supervisor to ensure good customer service in busy season.

Maintenance

• Maintain the office in a neat and orderly fashion.
• Ensures that work area, equipment, and vehicles are all neat, clean, and well maintained.
• Keep resource manuals accessible and current.

Billing

• Ensures all items sold are delivered and charged in a timely manner.
• Bill products picked up by customers.
• Correctly split tickets for landlords, etc. as directed by growers.

Operations

• Responsible for weighing incoming and outgoing grain.
• Assist in settling grain in a timely manner.
• Maintain some knowledge and interest in communication with local farm customers concerning commodity prices and trends.
• Be aware of the cooperative's prices on commodities and services and review with your supervisor as necessary.
• Assist in other areas of the location as needed.

Other

• Uses all tools, equipment, and vehicles carefully and for their intended use.
• Attending product updates and service training sessions as required by the supervisor.

Qualifications & Requirements

• Must be licensed and insurable to drive.
• High school diploma or GED with 1-3 months of related experience.
• Understand the importance of providing very high levels of customer service.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Understand the seasonality of the farm supply business and the in-season time commitment.
• Must be able to interact and effectively communicate with customers and individuals at all levels of the organization.
• Possesses problem solving capability and understands the operational processes.

Basic Employment Expectations:Safety

• Performs work safely and uses the appropriate PPE.
• Checks the work area for hazards and corrects/reports unsafe conditions.
• Considers the safety of oneself, and other employees, and customers.
• Follows all safety protocols and seeks advice from supervisor when uncertain.

Communication

• Maintains open communication and cooperates with supervisor, departments, and fellow employees.
• Communicates with supervisor and others immediately when unexpected problems cause absence, lateness, or the need to leave early.

Accountability & Professionalism

• Abides by policies set forth in the employee policy manual.
• Carries a fair share of the workload.
• Promotes NEW Cooperative through positive, friendly, and professional interactions.
• Is punctual, follows directives, and works in an efficient and timely manner; accepts personal responsibility for the quality and timeliness of the work.
• Understands that satisfactory attendance is essential to the efficient operation of the work environment.

Customer Service

• Continually works to satisfy customers to address questions/concerns through effective communication, solving problems, responding to questions, and managing their expectations.

Personal/Professional Development

• Establishes personal performance goals and works toward these goals.
• Continually upgrades and demonstrates knowledge of the job.