Customer Support Specialist - Miracom Hive : Job Details

Join Our Team as a Customer Support Specialist and Help Us Excel!

Are you a tech-savvy professional who enjoys solving problems and helping others?

We are currently seeking a Customer Support Specialist to provide top-tier support to our customers. This is an exciting opportunity to utilize your technical skills and contribute to customer satisfaction.

Responsibilities

• Respond to customer inquiries and technical issues promptly
• Guide customers through troubleshooting steps and solutions
• Maintain and update customer support documentation
• Collaborate with cross-functional teams to improve products and services
• Participate in career development workshops and training
• Travel opportunities to assist clients across the US
• Identify patterns in customer feedback to suggest improvements

Qualifications

• Strong understanding of technical concepts and troubleshooting
• Excellent verbal and written communication skills
• Proficiency with support software and CRM tools
• Ability to work independently and as part of a team
• High school diploma; degree in IT or related field is a plus
• Experience in customer support or technical assistance roles preferred

Benefits

• Professional growth and advancement within the company
• Engaging team environment focused on success
• Participation in workshops and professional development programs

Become an essential part of our customer support team. Apply now!