Customer Support Specialist- Manufacturing - Actalent : Job Details

Job Title: Customer Support Specialist

Job Description

We are seeking a motivated and detail-oriented Customer Support Specialist to join our internal prototyping services team. As a Customer Support Specialist, you will champion successful outcomes for our customers. Your strong customer obsession, organizational skills, excellent communication abilities, and product knowledge in the manufacturing space will be essential in providing exceptional support to our internal customers.

Responsibilities

+ Provide exceptional support to internal customers.

+ Articulate technical information clearly to internal customers and the customer success team.

+ Manage multiple tasks effectively with strong attention to detail and time management.

+ Maintain a customer-centric approach with a commitment to delivering outstanding service.

+ Collaborate closely with multiple teams to achieve common goals.

+ Adapt to changing priorities in a fast-paced and dynamic environment.

+ Identify and resolve issues proactively and efficiently.

Essential Skills

+ Proficiency in using CRM systems.

+ Proficiency in Microsoft Office Suite.

+ Strong written and verbal communication skills.

+ Familiarity with manufacturing processes, products, and industry terminology.

+ Excellent time management and multitasking abilities.

Additional Skills & Qualifications

+ Bachelor's degree in business administration, marketing, manufacturing, or a related field preferred.

+ Relevant work experience in lieu of a degree will be considered.

+ Familiarity with digital manufacturing execution systems.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] ( [email protected]) for other accommodation options.