CUSTOMER SUPPORT TEAM LEAD CUSTOMER EXPERIENCE AUSTIN, TX - Miro Enterprise : Job Details

* Build and lead the team of Customer Support Representatives and Technical Support Engineers in the Austin hub, Miros largest US office and the 2nd largest globally.

* Grow your team by conducting regular 1:1s, coaching and providing continuous feedback

* Be a part of Global Support Leadership team and contribute to the success of the whole CS department

* Be a power user of Miro and acquire a thorough understanding of our product and internal systems

* Help your direct reports with the toughest cases and escalations

* Collaborate within and outside of your team to support broader business objectives

* Lead or participate in projects to improve our internal team or external company processes

* Bachelor degree in tech, business, psych or sociology

* 4+ years in customer-facing roles in tech companies; SaaS is a huge plus

* 2+ years of people management experience (leading 5-15 individual contributors)

* Servant leadership style

* Strong problem solving skills

* An effective collaborator; supportive of other team members in their success

* Ability to work in a fast-paced environment, learn quickly and adapt to a changing product

* Ability to monitor the progress of your projects and anticipate roadblocks

* Cross-functional work experience with Sales, Success & Engineering teams

* High proficiency in Spanish (?-1/?-2) would be a plus

* Excellent Medical, Dental + Vision health benefits

* Competitive salaries + Flexible time off

* 401k matching + Stock options

* Free lunches + Office snacks

* Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team member

* Distributed team across offices globally

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