Customer Support Technician I - My3Tech : Job Details

Hello All, I hope your doing well.Role: Customer Support Technician I Location: Tennessee(On-Site) Type: C2C/W2 Duration: Long-term Client: State of TennesseeJob Description: Works under the direction of the Service Desk or Field Services Supervisor to provide Service Desk support to approximately 4,000 PC and 5,400 telecom users and to install, test, troubleshoot, and operate personal computers, printers, telephone, and network components. Duties and Responsibilities• Installs, tests, troubleshoots, and operates personal computer, telephone and network hardware and software components.• Receives and processes PC and telephone-related calls to the Service Desk, resolving basic issues via telephone, email, fax, and memo.• Locates and resolves PC/printer/telephone hardware and software issues using available tools.• Ensures that computer and telephone equipment is properly tracked, received, and relocated out/in for inventory repair.• Installs, configures, and troubleshoots PC to LAN connectivity in a Windows 7 and Cisco network environment.• Installs, configures, and troubleshoots desktop telephone to switch connectivity.• Utilizes group discussion, publications, and other relevant sources to improve personal knowledge base and skill set.• Performs other related duties as assigned or directed.