Customer Support Technician - GigeNET : Job Details

**Title :** Customer Support Technician

**Reports to :** VP of Operations

**Location :** Arlington Heights, IL **Compensation:**

Salaried Position

Comprehensive benefits including medical, life, dental, vision, 401(k) and Paid Time Off.

**Description of Duties**

With the demand for technology ever rising, GigeNET is pioneering the hosting industry. Were looking for driven individuals that are able to efficiently work on multiple servers and report to clients through our Management system.

**Objectives and Responsibilities:**

Build and configure complex solutions with a priority in high availability and scalability.

Quickly diagnosing, optimizing and correcting database trouble.

Manage shared replicated storage solutions.

Experience with mitigating Denial of Service attacks as well as hardening Linux/Windows Servers against attacks.

Monitor hardware and prevent potential hardware failure.

**Requirements**

A strong understanding of all things Linux.

Motivation to better oneself and better understand all aspects of System Administration.

Strong ability to self-guide through technical certifications with the use of training materials that will be provided.

Strong customer advocacy experience.

Strong ability to communicate.

**Title :** Senior Software Engineer

**Reports to :** VP of Engineering

**Location :** Arlington Heights, IL **Compensation:**

Salaried Position.

Comprehensive benefits including medical, life, dental, vision, 401(k) and Paid Time Off.

**Description of Duties**

Create applications that are utilized by both staff and clients to better utilize the products GigeNET has to offer.

**Objectives and Responsibilities:**

Contribute to the development of end-user applications that allow the client to have more control over their services.

Complete software projects in a timely fashion using proven development processes.

Proven ability to handle multiple complex projects while able to balance various requests from clients.

**Requirements**

4+ Years Experience with PHP.

3+ Years Experience with mySQL Database.

3+ Years Experience with Python.

2+ Years Data Center Experience.

Experience in a Service-Oriented Architecture (SOA).

MVC Standard knowledge.

Solid understanding of acceptable programming techniques (security vulnerability specific).

Ability to multitask on several projects.

Must be able to collaborate as a team and work individually.

Linux Server Administration experience a plus.

Basic Networking Skills are a plus.

**Title :** Customer Support Technician

**Reports to :** VP of Operations

**Location :** Arlington Heights, IL **Compensation:**

Salaried Position

Comprehensive benefits including medical, life, dental, vision, 401(k) and Paid Time Off.

**Description of Duties**

With the demand for technology ever rising, GigeNET is pioneering the hosting industry. Were looking for driven individuals that are able to efficiently work on multiple servers and report to clients through our Management system.

**Objectives and Responsibilities:**

Build and configure complex solutions with a priority in high availability and scalability.

Quickly diagnosing, optimizing and correcting database trouble.

Manage shared replicated storage solutions.

Experience with mitigating Denial of Service attacks as well as hardening Linux/Windows Servers against attacks.

Monitor hardware and prevent potential hardware failure.

**Requirements**

A strong understanding of all things Linux.

Motivation to better oneself and better understand all aspects of System Administration.

Strong ability to self-guide through technical certifications with the use of training materials that will be provided.

Strong customer advocacy experience.

Strong ability to communicate.

**Title :** Senior Software Engineer

**Reports to :** VP of Engineering

**Location :** Arlington Heights, IL **Compensation:**

Salaried Position.

Comprehensive benefits including medical, life, dental, vision, 401(k) and Paid Time Off.

**Description of Duties**

Create applications that are utilized by both staff and clients to better utilize the products GigeNET has to offer.

**Objectives and Responsibilities:**

Contribute to the development of end-user applications that allow the client to have more control over their services.

Complete software projects in a timely fashion using proven development processes.

Proven ability to handle multiple complex projects while able to balance various requests from clients.

**Requirements**

4+ Years Experience with PHP.

3+ Years Experience with mySQL Database.

3+ Years Experience with Python.

2+ Years Data Center Experience.

Experience in a Service-Oriented Architecture (SOA).

MVC Standard knowledge.

Solid understanding of acceptable programming techniques (security vulnerability specific).

Ability to multitask on several projects.

Must be able to collaborate as a team and work individually.

Linux Server Administration experience a plus.

Basic Networking Skills are a plus.