Customer Systems Support Specialist - Eastern Time Zone - Cencora : Job Details

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!What you will be doing The Customer Systems Support Specialist is responsible for responding to Strategic Customer calls and emails relative to systems support and training for Cencora applications/systems such as Cencora PassPort, EDI, Reporting tools, hand-held technology, etc.Shift: Sunday 8:30am - 5:00pm ET, Mon–Thursday – 10:30am – 7:00pmPRIMARY DUTIES AND RESPONSIBILITIES: Provides support for customer calls and emails to resolve issues with Cencora hardware, applications, connectivity, and standard customer service related issues.Maintains a deep understanding of Cencora system solutions and leverages the most relevant features/functionality when speaking with customers about their specific business issues.Documents potential system and process enhancement recommendations based on customer feedback.Independently facilitates systems training to end users and sales representatives in formal sessions or in a one-on-one setting.Conducts product presentations and demos to current and potential customers as needed.Promotes Cencora proprietary applications when communicating with customers.Manages and resolves customer complaints; escalating to Manager and/or Sales Business Owner as necessary.Conducts research on new technology to stay abreast of any new releases and features of business operating systems.Documents customer interactions according to standard operating procedures.Manages and completes project ticket assignments to achieve desired results within the defined timeline.Supports Customer Systems Solution Specialists in the set-up and transition of new accounts or initiatives.Performs related duties as assigned.What your background should look like EXPERIENCE AND EDUCATIONAL REQUIREMENTS: Requires some training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education. Normally requires a minimum of two (2) years directly related and progressively responsible experience; experience in a customer service environment and supporting PCs in a LAN environment a plus. Pharmacy Technician experience in a hospital or retail pharmacy preferred but not required.MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: Knowledge of operating systems related to personal computer systems and peripherals.Strong computer skills to effectively diagnose mixed environment systems conflicts.Strong understanding of current technologies in area of expertise.Ability to communicate effectively both orally and in writing.Strong customer focus and ability to manage customer expectations.Excellent teamwork.Good interpersonal skills.Strong analytical skills; attention to detail.Self-discipline for performing quality work; self-starter.Ability to prioritize workload and consistently meet deadlines.Ability to blend creativity, problem solving, and technical skills to sustain successful customer relationships.What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.Schedule Full timeSalary Range* $49,000 - 70,180This Salary Range reflects a National Average for this job. The actual range may vary based on your locale.Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.#J-18808-Ljbffr