Customer Trainer, Product Support - Columbus McKinnon : Job Details

Job Title: Trainer

Location: Remote with travel throughout the US and to Canada

Job Summary/Overview

The Trainer will engage Company associates, distributors, integrators, & end users, assisting in the development and implementation of Columbus McKinnon's training strategy to support of entire portfolio of products.

Essential Duties and Responsibilities

• Assist in maintaining training facilities and in developing curriculum, training aids and workbooks for in-person and online course offerings
• Coordinate and conduct various training (including hoist, motor, crane maintenance, crane operator, inspection, rigging, linear motion, etc.) in a classroom and hands-on environment. This training will be conducted at CMCO training facilities, public forums, and customer and end user facilities throughout North America
• Assist e-commerce team in managing day-to-day activity within our online training storefront, to include but not limited to: assisting customers in various tasks including registration, order changes/updates, troubleshooting, etc.
• Coordinate and schedule travel, lodging and car rental arrangements associated with training obligations
• Collaborate with the sales team to assist and determine the key training needs in support of business objectives.
• Design in-person and online training programs that directly address business needs, new product, product orientation etc.
• Deploy a wide variety of training methods & interaction using lecture, hands on, webinars, online, and social media with an emphasis on digital platforms.
• Monitor and evaluate each training program's effectiveness through evaluations and customer feedback.
• Resolve any specific problems and tailor programs as necessary
• Provide technical support and problem solve in the field and in the office
• Quote customers, end users and sales staff on course offerings and pricing
• Maintain Shopify and LearnUpon
• Represent Company on various regulatory boards/organizations as assigned.
• Other duties as assigned by leadership.

Knowledge, Skills, Competencies, and Abilities

• Must have the ability to read and write technical reports
• Must understand basic electrical and mechanical concepts and be able to read wiring diagrams and technical drawings
• Must be willing and able to speak in a clear and concise manner to large groups of people for extended periods of time
• Must be proficient with Microsoft Office suite
• Familiarity with digital platforms as it relates to online training
• Knowledge of Shopify, LearnUpon, PowerBI, and SalesForce a plus
• Experience with instructional design and/or use of Articulate software a plus
• The employee performs work-related travel approximately 60% of time
• Bilingual a plus

Required Qualifications

• Bachelor's degree in a job-related major
• 5+ years of technical training experience
• Equivalent combinations of experience and education may be considered

About Columbus McKinnon:

Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials. Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems. We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how. Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we're going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team!

Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes. We also value the safety of all associates and work hard to maintain a Drug Free Workplace.