Customs Specialist - Rhenus Logistics : Job Details

Who we are

Have you worked out the logistics of your career yet? You will at Rhenus!

The Rhenus Group is one of the leading logistics specialists with global business operations and annual turnover amounting to EUR 7.5 billion. 40,000 employees work at 1,320 business sites in more than 70 countries and develop innovative solutions along the complete supply chain. Whether providing transport, warehousing, customs clearance or value-added services, the family-owned business pools its operations in various business units where the needs of customers are the major focus at all times.

Join our team and thrive in a dynamic company culture rooted in the values of Entrepreneurship, where innovative thinking is celebrated, Integrity, where honesty and transparency drive our actions, Empowerment, where each team member is encouraged to take ownership and initiative, and Leadership, where we cultivate a collaborative environment that inspires growth and excellence. At our company, these core values aren't just words on paper – they guide our everyday decisions, foster a supportive community, and drive both individual and collective success.

What you will be doing

Reporting to the Finance Manager, the Customs Specialist is responsible for the timely and accurate filing of entries with U.S. Customs and Border Protection and the ultimate delivery of goods to our customers. The Customs Specialist will also support and participate in the daily operations of the department.

You will be contributing to that vision by…

• Ensure delivery of accurate and timely entries, dispatch of cargo to ultimate consignee, and follow up regarding proof-of-delivery.
• Ensure accuracy of billing.
• Oversee ISF and the Cargowise systems and develop or improve operational processes that Compliance & Training standards and SOPs and customer SOP requirements.
• Drive operational efficiency through strategic collaboration and seamless integration with Operations teams.
• Develop comprehensive client performance analytics and deliver strategic insights through customized status reporting.
• Execute team entry and billing audits to ensure accuracy, assessing training needs as required.
• Adhere to, train and advise team in areas of Customs Brokerage Regulations.
• Drive team excellence through performance metrics analysis while ensuring compliance with quality standards and financial controls through systematic documentation audits.
• Monitor challenging files and implement corrective action when needed.
• Orchestrate efficient workflow processes by implementing clear protocols for file management, release coordination, billing accuracy, and quality control.
• Ensure trade compliance through rigorous validation of critical documentation, including country of origin certifications, IOR requirements, commercial terms, and customs valuation to maintain regulatory excellence.
• Daily follow-up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins.
• Escalate any unresolved issues or risks before they materially impact the organization.
• Work closely with other departments and branches to deliver high level of service to customers.
• Perform other duties as assigned.

What skills & experience you will bring to us

• Minimum 3+ years of relevant customs experience in freight forwarding or brokerage.
• CBLE Customs Broker license considered a strong asset.
• Strong knowledge of US customs, HS codes, and government regulations.
• Ability to communicate persuasively, with confidence, and professionalism.
• Excellent interpersonal skills with a focus on relationship building.
• Sound judgment, with a well-developed sense for risk identification, assessment, and management.
• Demonstrated experience in conducting reviews of compliance certifications, agreements, and regulatory procedural documents to determine gaps and opportunities for improvement.
• Strong problem-solving and negotiating skills.
• Critical thinker, capable of discerning the nuances and subtleties of complex compliance issues.
• Demonstrate comprehensive expertise in operational excellence, financial controls, quality management systems, and HR compliance to drive organizational standards.
• Proficiency in MS Office, with intermediate/advanced Excel skills.
• Experience with Cargowise is preferred.

What are some key figures for the role

• Ideal starting date is January 6, 2024
• You will receive a permanent full-time contract with a 40-hour work week
• You will have 15 vacation days per year

Want to apply? Get in touch today

Ignite your career with us! Seize the opportunity to contribute your unique talents to a team that champions innovation and fosters individual growth. Elevate your professional journey by applying today – your next adventure awaits! Our benefits include:

• Health, Dental, and Vision Care
• Prescription Drug coverage
• Comprehensive Life coverage
• Disability coverage
• Free parking
• Generous Paid Time Off

Rhenus Logistics is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process. To request accommodation please contact us.

We thank all candidates for applying, however, only successful candidates will be contacted for an interview. Currently, we are not looking for agency support with this position.