CX Customer Engineer #2872105 - Konecta : Job Details

BE PART OF A DYNAMIC TEAM

Join a progressive organization specializing in delivering data-driven solutions tailored for contact center environments. This team excels in transforming complex call center data into actionable insights, leveraging state-of-the-art tools and methodologies. With expertise in API integrations, AWS infrastructure, and contact center analytics, the team operates in a collaborative, fast-paced environment. Current projects include optimizing data pipelines for customer interaction analytics, building scalable ETL processes for call center data, and enhancing integration frameworks using advanced platforms like Tray.io.

WHAT'S IN STORE FOR YOU

• Professional growth opportunities in contact center data engineering and solution design.
• Hands-on exposure to cutting-edge technologies such as AWS, Python, and API integration tools.
• The chance to work on high-impact projects that optimize contact center operations.

HOW YOU WILL MAKE AN IMPACT

• Design and implement data solutions specific to contact center environments and customer interaction data.
• Develop and optimize ETL processes and data pipelines to ensure the seamless flow of call center metrics and analytics.
• Collaborate with stakeholders to gather and define technical requirements for contact center-related projects.
• Build and execute integrations with platforms like Tray.io and AWS, focusing on call center analytics and reporting.
• Drive API integration efforts to enable robust, scalable solutions for managing customer interaction data.
• Provide technical leadership to enhance call center operations, including data visualization and process automation.
• Manage technical projects to ensure timely delivery of solutions that address contact center business challenges.

ARE YOU A DATA SOLUTIONS AND INTEGRATION EXPERT?

• Extensive experience in data engineering, particularly with call center environments or customer interaction data.
• Expertise in SQL, ETL processes, data pipelines, and Python, with a focus on contact center use cases.
• Hands-on experience with API integration tools like Tray.io, particularly for call center platforms.
• Strong working knowledge of AWS infrastructure and its application in customer analytics.
• Proven ability to gather technical requirements and define project scopes tailored to contact center needs.
• Exceptional communication and prioritization skills, with a customer-centric mindset.
• Ability to thrive in a fast-paced, collaborative environment, delivering impactful solutions for contact center operations.

To apply, please submit your resume and cover letter highlighting your relevant experience and qualifications.