CX IT Support - i3 Verticals : Job Details

JOB TITLE: CX IT Support

FLSA STATUS: Non-Exempt

DEPARTMENT: Public CX IT

REPORTS TO: Manager CX IT

JOB LOCATION: Sulphur Springs, TX or US Based Remote

TRAVEL: N/A

ESSENTIAL DUTIES & RESPONSIBILITIES:

* Deliver, install, and set up computer systems, including software installation and network cabling.

* Design and deploy IBM systems, including servers, storage solutions, and related infrastructure.

* Configure and optimize hardware components to meet performance and capacity requirements.

* Collaborate with architects and other stakeholders to ensure alignment with overall IT strategy.

* Perform regular maintenance tasks, updates, and patches on IBM systems to ensure security and reliability.

* Troubleshoot and resolve hardware and software issues promptly, providing technical support to end-users and IT teams.

* Monitor system performance and implement proactive measures to prevent potential problems.

* Work closely with network engineers, database administrators, and other IT professionals to integrate IBM systems seamlessly with the overall infrastructure.

* Collaborate on cross-functional projects to implement new technologies and enhance existing systems.

* Maintain comprehensive documentation of IBM system configurations, changes, and troubleshooting procedures.Generate regular reports on system performance, issues, and resolutions for management and relevant stakeholders.

* Implement and enforce security measures for IBM systems to protect against unauthorized access and data breaches.

* Ensure compliance with industry standards and regulations related to IBM systems.

* Stay abreast of the latest IBM technologies, updates, and best practices.

* Provide training and knowledge sharing sessions for IT staff to enhance their understanding and proficiency in managing IBM systems.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

* 1 year of customer service expeirence

* IT support expeirence preferred