CX Sales and After Sales Intern- Summer 2025 - Stellantis : Job Details

Job DescriptionINTERNSHIP FORMATRemote:The format for this internship will be remote, meaning the intern will work virtually. Relocation and housing will not be provided. Remote work must be completed at a location based in the United States. Interns who live in the Metro-Detroit area are welcome to work out of the Stellantis Headquarters and Technology Center in Auburn Hills, Michigan within the New Era of Agility suites, but this is not mandatory.INTERNSHIP OVERVIEW

• When: The internship program will run from May 19 - August 8, 2025.

• Where: All internships are in the United States. Even remote work assignments must be completed within the United States.

• Transportation: Interns are responsible for getting to and from work daily. Stellantis does not provide transportation to interns.

STELLANTIS INTERNSHIP PROGRAM HIGHLIGHTSThe Stellantis Internship Program offers a unique opportunity for highly motivated, innovative, and inspired individuals to work on challenging assignments where contribution, teamwork and communication are vital to the success of the organization. As a leading-edge company, we provide real world challenges and rewarding intern experiences to candidates from a variety of colleges and universities while providing a competitive salary.Interns will be assigned to a department based on the candidate's background and skill set. The assignments are project-oriented, meaningful to the department and allow the intern to provide valuable contributions. Interns experience a sense of personal accomplishment and learn about the corporate business culture through work assignments, structured activities, and exclusive intern networking events. Interns that demonstrate outstanding qualities may be invited back for a return internship the following summer or may be considered for full-time positions.Internship Benefits:

• Exposure to cutting-edge projects and technologies

• Collaborative work environment

• Mentorship from experienced professionals

• Networking opportunities with peers and leaders

• Skill development workshops and training sessions

• Paid US holidays

• Stellantis Employee Advantage Vehicle Discount Program

• Eligible interns may be able to participate in the Company Vehicle Employee Lease Program

DEPARTMENT DETAILSThe Customer Experience (CX) Operations Intern is responsible for supporting the CX Operations team as they work with the Sales, After Sales, Network, and Brand teams in the facilitation of CX related programs and initiatives. The CX Operations team is crucial to bridging the gap between corporate strategies and field operations as they support the dealer network. As we accelerate to best in class in 2024 and beyond on the J.D Power SSI/CSI surveys, this role will be an integral part in ensuring we build trust and understanding with field operations and integrate the customer experience in all our initiatives. This role will help implement the CX Field strategy through simple, data driven measures to drive improved customer experience across our commercial team.Essential Duties/Key Responsibilities

• Supporting Brands, Sales, MOPAR, Dealer Network, and the US field force to implement CX processes and programs that consistently produce positive customer outcomes.
• Drive CX goals and initiatives that impact the dealer network (Brands Sales, MOPAR, Dealer Network, Legal, Finance, CAN, MEX etc.)
• Drive strategy and alignment between regional teams as we implement Stellantis Operating Guidelines with our dealerships.
• Lead Communications to field operations as it relates to survey vendor and processes implemented with our Voice of Customer Team.
• Coordination of JDP results and updating and alignment of Stellantis Operating Guidelines and Assessments
• Assist in establishing a consistent approach to the Network to achieve Top 1 on J.D Power SSI CSI survey along with best-in-class NPS performance.
• Supporting Survey Interference Process and working to improve the process and align with Global standards.
• Supporting 3rd Party vendor relationships that intertwine with CX initiatives.

STELLANTIS DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP (e.g., H-1B, TN, STEM OPT, F-1, etc.) FOR THIS ROLE. IF YOU WILL REQUIRE SPONSORSHIP NOW OR IN THE FUTURE IN ORDER TO WORK IN THIS POSITION, PLEASE DO NOT APPLY.RequirementsBASIC QUALIFICATIONS

• Pursuing an associate degree or higher from an accredited college or university.
• Able to work 40 hours per week during the internship.

PREFERRED QUALIFICATIONS

• Pursuing a bachelor's degree or higher degree in Business, Sales, Communications, Marketing, Economics, or related field
• Completion of freshman year or higher at an accredited university by the spring of 2025
• GPA of 3.0 or higher (based on a 4.0 scale)
• Strong written and verbal communication skills
• Proficient with Microsoft Office Suite applications
• Capable of working both independently and as part of a team
• Exceptional interpersonal skills, with the ability to collaborate effectively across various organizational levels and with external partners
• Ability to prioritize tasks, multitask, and achieve goals in a fast-paced environment
• Proven leadership in academic pursuits, extracurricular activities, or service organizations

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.