Cyber Field Service Specialist (Clinical Engineering) - Remote w/travel - must reside in PNW - TriMedx : Job Details

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* Everyone is focused on serving the customer and we do that by collaborating and supporting each other

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* Every associate matters and makes a difference

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Summary

Aligned with the TRIMEDX Vision, Mission and Values, the primary role of a Cyber Field Services Specialist is to support the operations of the Clinical Engineering Department with regards to production medical equipment IT systems and various Connectable & Connected Device Inventory (CDI) projects. These operations entail responding to and supporting with technical expertise Client driven integration projects, medical device network configurations, connected device inventory management, service and repair requests, identifying fault conditions and remediating if capable, or contacting and teaming with the Client Information Technology Department resources to resolve issues. This individual will utilize downtime plans, logistics, and training to support the operational data workflows of the integrated medical devices and the production environment. The Cyber Field Services Specialist will ensure clinical equipment systems are fully inventoried, interfaced and/or integrated with various information systems in a consistent dependable manner, as determined by the Client's Information Technology Department, in accordance with conventional networking and security practices, the Medical Equipment Management Plan and the TRIMEDX Clinical Engineering Program policies and procedures.

Responsibilities

Medical Device Integration Service and Support (50%)

* Support, monitor and manage the Connected Device Inventory.

* Provide professional expertise, guidance and assistance in the area of Clinical Engineering-IT (CE CYBER) Systems and CDI.

* Establish themselves as the expert for the Clinical Engineering Department related to networked and/or integrated medical devices and/or systems.

* Promote uniform maintenance and repairs on production medical device systems across the Client's healthcare enterprise.

* Monitor, service and/or support clinical equipment that utilizes networking technologies and/or Unix or Windows based controllers.

* Respond to CDI trouble calls pertaining to data flow issues from customers.

* Troubleshoot medical equipment and/or MDI hardware and software to ensure data connections.

* Sets-up and configure of CDI interface hardware for use in the production CDI environment.

* Verify proper data flow conditions on the CDI network.

* Provide remote support for network issues and escalate issues appropriately to CE, HIT and/or vendors.

* Record activities related to maintenance, support and project activities in the Clinical Asset Maintenance and Management System (RSQ).

* Work with vendors on hardware and software patch implementation for medical equipment per TRIMEDX operating policies and procedures.

* Work with Client IT and various medical device and software vendors to lab test solutions prior to these solutions being put into the production environment.

* Provide training to Clinical Engineering associates on customized configuration and maintenance solutions developed for reintroducing integrated equipment back into the environment after repair.

* Monitors and evaluate proposed software revisions to medical equipment systems and actively track and ensure that systems being upgraded.

* Act as a System Administrator in partnership with Client IT and Clinical teams for medical equipment systems.

* Perform all duties related to this position as they are needed.

Project and Program Support (25%)

* Responsible for the inventory, planning, maintenance and management of LAN/WAN-based and integrated medical equipment network devices.

* Collaborate and/or report out to the enterprise TRIMEDX CE CYBER program.

* Ensure the Clinical Engineering program and associates are capable of and maintain the connected device inventory with information related to clinical equipment in TRIMEDX's RSQ platform including, but not limited to, IP addresses, MAC addresses, AE titles, OS information, firmware versions, application versions, security attributes, equipment criticality and recovery information.

* Serve as Clinical Engineering project management representative for implementation of clinical equipment requiring network connectivity, interface configurations, and/or CDI. Helps to prepare project timelines, milestones and establishing Clinical Engineering roles and responsibilities. Works directly with vendors and all levels of management and support staff for scheduling and coordination to ensure adherence to established timelines.

* Provide timely advice to Clinical Engineering management regarding procedure changes required to maintain system and equipment stability.

* Develop service documentation, knowledge articles and/or instruction manuals for the support of integrated medical devices. Provides technical instruction & training to others as needed or required.

* Provide input into policies, processes and procedures related to clinical equipment networking and medical devices.

* Serve as a reference source for clinical engineering and clinical staff with regards to appropriate procedures for the integration of clinical equipment to the information system.

* Evaluate Clinical Engineering departmental logistics, workflow and technical considerations in order to create downtime plans/solutions; and write related procedures for the Clinical Engineering management and associates.

Team Work & Customer Satisfaction (25%)

* Help to create and foster an environment of innovation; work to identify and remove roadblocks and enables collaboration between clinical engineering and IT services; advocates for the adoption of behaviors and skills related to networking and IT throughout the Clinical Engineering department.

* Capability to identify, develop and serve all customers and stakeholders to the highest level of satisfaction; ensuring the highest level of customer satisfaction within the scope of responsibilities.

* Inform management of all situations that are out of the norm or are of an emergent nature or involve a negative impact on patient care.

* Must be able to communicate verbally and in written form, presenting a professional image at all times.

* Work with the team to continuously drive improvements in operational delivery and/or technical skills.

* Conduct departmental rounds to promote communications with customers.

* Maintain a clean and safe work place.

* Provide technical assistance to Clinical Engineering associates as necessary.

* Provide coordinated technical training and mentoring to Clinical Engineering associates as needed.

* Provide mentoring and precepting of Clinical Engineering Technicians.

* Brief department management on statuses and risks, including taking the role of champion for medical device integration projects at Client sites.

* Clearly communicate best practices, roadblocks, timelines and/or risks to management.

* All other duties as assigned.

Skills and Experience

* 2+ years of prior experience in the support and service of medical equipment and systems is required

* Formal clinical equipment make/model specific manufacturer and/or aftermarket training required

* Expertise with computer operating systems is required

* Working knowledge of HL7, DICOM, TCP/IP and other communications protocols and standards is required

* Understanding of computer and network security highly desired

* Experience and/or training in project management strongly preferred

* Must be knowledgeable of medical device technology.

* Knowledgeable of the operation of and have experience in the maintenance and repair of a wide variety of medical equipment and systems.

* Strong working knowledge of electronics, anatomy, physiology, medical terminology, regulatory guidelines, and biomedical principles.

* Knowledge of HIPAA and security industry standards; acting as department resource for ePHI and HIPAA queries

* Knowledge of and capability to understand the clinical application of medical technologies is required.

* Knowledgeable of the various networking technologies employed in healthcare.

* Knowledgeable of the communications protocols used in the healthcare.

* Advanced analysis of test data and interpretation of schematic diagrams is frequently required.

* Proficient in the use of Microsoft Office applications required; including Excel, Word, PowerPoint, Visio, Project and Outlook

Education and Qualifications

* Must possess a two-year Associates Degree or be a graduate of military BMET training, or has attended and graduated from formal training in an equivalent technical program

* An additional associates or bachelor's degree in Information Systems is highly desired

* Networking, Security, SysAdmin or other relevant certifications strongly preferred

Applicants can expect a compensation range of $75,000-$105,000 for this opportunity. This is the reasonable estimate that TRIMEDX believes it might pay for this particular job based on applicable circumstances at the time of posting. TRIMEDX may ultimately pay more or less than the posted range as permitted by law, and commensurate with the applicant's experience and qualifications.

At TRIMEDX, we support and protect a culture where diversity, equity and inclusion are the foundation. We know it is our uniqueness and experiences that make a difference, drive innovation and create shared success. We create an inclusive workplace by actively seeking diversity, creating inclusion and driving equity and engagement.

We embrace people's differences which include age, race, color, ethnicity, gender, gender identity, sexual orientation, national origin, education, genetics, veteran status, disability, religion, beliefs, opinions and life experiences.

Visit our website to view our full Diversity, Equity and Inclusion statement, along with our social channels to see what our team is up to: Facebook, LinkedIn, Twitter.

TRIMEDX is an Equal Opportunity Employer. Drug-Free Workplace.

Because we are committed to providing a safe and productive work environment, TRIMEDX is a drug-free workplace. Accordingly, Associates are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana, or otherwise being under the influence thereof, on all TRIMEDX and Customer property or during working/on-call hours.