Cyber Security Analyst (Customer Ops / Platform Support / MDR) - Human : Job Details

HUMAN ensures that every digital interaction, from interacting with a digital ad to completing an online transaction is authentic, secure, and human.

HUMAN was founded in 2012 in a Brooklyn sci-fi bookstore by Tamer Hassan, Michael Tiffany, Dan Kaminsky, and Ash Kalb. Our humble beginnings led to the creation of the Human Defense Platform, the backbone of all our products that safeguards enterprises from sophisticated bots, fraud, and account abuse. Today we verify the humanity of more than 20 trillion interactions per week for some of the largest companies and internet platforms.

Come join us in the battle against bad bots and web threats! We are looking for driven and talented employees to work as Security Operation Analyst on our Customer Operations team. As part of our leading team fighting off cybercriminals, you'll be working side by side with customers, analyzing their traffic, and cleaning up the internet from bad bots.

This position is based out of HUMAN's offices in New York, NY, and requires the following schedule in support of a 24/7 customer delivery operation:

• Screen Time Requirement: This position requires a commitment to be actively engaged on-screen for 6 hours, three days per week.
• Night Shift: One night shift per week will be scheduled, with specific timing determined upon hire or based on team needs.
• Rotating Weekend Shift: Two weekend shifts per month are required, with scheduling coordinated based on team and project needs.
• Flexible Hours: Outside of these core commitments, the remaining hours are flexible, allowing you to structure your time as long as project goals are met.

• Analyze customers' traffic to identify undetected threats and false detections using mostly ElasticSearch and BigQuery (SQL).
• Support customers (Tier 2) in real-time and provide professional technical responses.
• Work side by side with customers providing insightful incident reports.
• Communicate with global customers and provide quick responses and resolutions.
• Work cross-functionally with R&D and Research teams to optimize HUMAN Security's ability to detect and mitigate real-time Cyber Attacks.
• Design, plan and implement projects and automation for internal use.
• Hold shifts as part of the job (including weekend shifts).

• An effective communicator, with polished written communication skills being essential for customer-facing duties.
• Analytical mindset and data driven decision making.
• Passionate about data, security, and customer service.
• Hands-on experience (1+ year) with data analysis of large and complex data sets (data manipulation, statistical analysis, conclusions, etc.).
• Knowledge of web architecture and protocols (CDN, HTML, DOM, JS, HTTP, HTTPS, IPv4/v6, etc.).
• Understanding of the cybersecurity threat landscape.
• SQL Proficiency.
• B.A/B.S in related domains.

The base pay range for this position is $60,000- $85,000 which can include additional on-target bonus and/or incentives. The base pay offered may vary depending on location, job related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

HUMAN prides itself on being an equal opportunity workplace. We firmly believe in putting people first regardless of who you are, where you come from, how you identify, or who your favorite robot is (we have many). We are on a mission to protect the integrity of the internet for everyone, so we welcome all individuals to come to share their unique experiences and perspectives as we fight against cybercrime together!