D06 - PROJECT MANAGEMENT / PROJECT MGMT - Specialist, Scheduling and Cell Logistics - net2source : Job Details
D06 - PROJECT MANAGEMENT / PROJECT MGMT - Specialist, Scheduling and Cell Logistics
net2sourceJob Location : Summit,NJ, USA
Job Description: Scheduling and Cell Logistics Specialist Location: Summit, NJ 0790150% Onsite - Tues, Wed, Thursday on-siteDuration: 12 months contractSchedule: 8am 5 pm local Pay Rate: $39.90/hr on w2 (without benefits)Job ID: 60613-1 Purpose and Scope of the PositionOverview:The Site Account Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of client's commercial autologous cellular immunotherapy products. They will serve as client cell therapy treatment centers main point of contact for patient scheduling. The primary duty of the Site Account Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan. Position is office-based in Summit, NJ with in-office attendance requiring a minimum of 60% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function. Position shift time is 8am 5 pm local. Overtime may occasionally be required as assigned. Holiday support is required as assigned. Travel is possible and will not exceed 10%. International travel will not exceed once per year. Required Competencies Education: Bachelors degree or 3 years of work experience Experience: Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred Knowledge, Skills, and Abilities: Highly self-motivated, self-aware, and professional Able to work independently and in groups Flexible in responding to quickly changing business needs Exceptional customer service orientation Skilled at managing tense situations and de-escalation Eager to work with teams from other regions and cultures Able to share workspace for independent and collaborative work Strong sense of ownership and accountability Duties and Responsibilities: Act as primary scheduling point of contact for assigned treatment sites Create and maintain patient schedules in coordination with treatment sites and manufacturing sites Troubleshoot and develop plans of action for issues throughout the patient journey Interact with internal and external stakeholders over the phone and email Ensure a positive end-to-end customer experience Execute exception processes such as product returns, product replacements, and out of spec product Input and maintain transactional data related to patient schedules within client's scheduling system Train treatment sites on patient scheduling processes as assigned Document feedback from customers and partners as received Create and maintain master data in account management system Actively participate in tactical and other meetings as assigned Facilitate daily operations activities and meetings including shift turnover on rotating basis Provide real-time scheduling portal support to external users Lead meetings with commercial matrix teams Raise escalations and execute as assigned Track assigned account health and provide insights into trends Comply with applicable SOPs, work practices, and other documentation Establish and maintain a trusted relationship with client commercial matrix team and treatment sites as assigned Accountable for individual performance Execute project tasks as assigned Execute working groups tasks as assigned Working Conditions: Office environmentPhysical Demands: Sitting for periods of time Additional Information:Personal Attributes: Proactive and results-oriented mindset. Ability to work independently and as part of a team. Strong organizational and time management skills. Commitment to continuous improvement and professional development
Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit inwith an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand outwith opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.Equal Employment Opportunity Statement:Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Awards and Accolades: America's Most Honored Businesses (Top 10%) Awarded by USPAAC for Fastest Growing Business in the US 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020) Fastest 50 by NJ Biz (2020, 2019, 2020) INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list) Top 100 by Dallas Business Journal (2020 and 2019) Proven Supplier of the Year by Workforce Logiq (2020 and 2019) 2019 Spirit of Alliance Award by Agile1 2018 Best of the Best Platinum Award by Agile1 2018 TechServe Alliance Excellence Awards Winner 2017 Best of the Best Gold Award by Agile1(Act1 Group)