Data Analyst - Saxon Global : Job Details

Responsibilities

• Provide technical assistance for business operations and application development to ensure application is running optimally in production, test, and development environments.
• Respond to production issues by reporting, logging, escalating, and tracking issues through resolution.
• Provide on call support to handle application or infrastructure production issues.
• Attain knowledge of the application and the infrastructure to conduct troubleshooting.
• Support and monitor Cloud hosted applications.
• Critical thinking and problem-solving, often looking beyond the obvious solution to a problem and digging deeper for the best solution.
• Write scripts, reviews scripts for others, and review output.
• Manage change requests to include entering, monitoring and follow-up.
• Analyze details of issues to provide cause and resolution using AppDynamics and Splunk
• Support testing of production fixes to ensure resolution following Software Development Life Cycle and Agile.
• Communicate complicated application issues to varied audiences, some with limited technical knowledge.
• Use automated monitoring and job scheduling alerts to act on potential production issues.

• Proficient in use of Microsoft Word and PowerPoint
• Proficient in technologies such as LDAP/PKI Directory, Meta Directory, Domain Name Services (DNS), web application firewalls, enterprise firewalls, proxy/caching services, routing/switching, load balancing, information security, network security.
• Strong written and verbal communication skills to share production activity and business status with stakeholders.
• Knowledge of file transfer mechanisms
• Knowledge of user provisioning and maintenance within Identity Management systems
• XML data cleansing and can create and complete SQL queries.
• Can provide weekend and after-hours support.
• US Citizen or Permanent Resident with 3 years of US Residency