Data Analyst - Indiana University : Job Details

The GlobalNOC Business Operations team has an exciting role providing support for GlobalNOC services deployed for client organizations across the nation and their connections around the globe. Specializing in 24x7x365 management of complex higher education and government research networks, using some of the most advanced networking technology available, you will have room to grow in your career as a network professional at GlobalNOC. Established in 1998 at Indiana University, the GlobalNOC's mission is to advance the future of research, education, and the public interest through the support and evolution of networks. With our staff of 120+, we provide comprehensive contracted network management services to over 20 large-scale networks. As part of Indiana University, we operate as a non-profit; we focus on developing great technical staff and providing excellent service to our clients. Why work here?

• Make a difference. Our networks are all higher education, research, and public service oriented, and we're enthusiastic about the missions of our clients. Each of us is curious and motivated to master the skills that will help our clients, our community, our world, and ourselves.
• Grow your skills and career. With the 20+ networks we operate and manage, and the size and diversity of our client networks, you won't be pigeon-holed doing just one thing. Taking time to investigate, read, or study new things isn't just ok, it's required and supported.
• Enjoy the life-friendly moderate cost of living of the Midwest or work remotely. In Indiana, we have 2 locations. Do you like the intellectually stimulating environment of university town? Bloomington might be for you. Prefer to enjoy life in the big city? We have a location in downtown Indianapolis. We also support fully remote engineers under the right circumstances and mixes of in-office and WFH.
• Our people and attitude. GlobalNOC is non-profit and is committed to a culture of positive work/life balance, diversity, and open information sharing. We value an exploring mindset and seek ways to learn more and deepen our expertise, sharing with our clients and each other. We have frequent internal seminars, as well as funds to attend training, conferences, and certifications. And yes, people here really are super-friendly.
• Time off benefits and opportunity to use them. You'll earn 30 days of paid time off per year to start, with an increase after 5 years. That's on top of an additional 9 paid holidays each year.
• Tuition benefit for you and your family members at world-class Indiana University

Job Summary Department-Specific Responsibilities

• Develops and maintains new Key Performance Indicators (KPIs) that adapt to the changing needs of the GlobalNOC and its clients.
• Consistently communicates with stakeholders to understand the business needs of the GlobalNOC and its clients.
• Maintains and expands the existing Quarterly Business Review (QBR) process currently in place within the GlobalNOC. This includes developing and maintaining QBR specific KPIs and other metrics and communicating with internal staff during the QBR process.
• Supports ad-hoc performance metric reporting requests from internal staff and external clients. Intakes requests, develops action items, and submits reports through the request cycle.
• Implements dashboards within GlobalNOC's ServiceNow instance to meet the needs of internal staff and external clients based on a set of requirements and continual engagement.
• Follows the implementation process for releasing new dashboards.
• Documents and maintains the metrics, reporting, and dashboards processes and procedures to ensure continuity of support.

General Responsibilities

• Provides analysis of existing data and data structures and satisfies ad-hoc reporting/analysis requests.
• Creates reporting specifications for new reports/dashboards/analytical tools and assists in testing/validation; ensures integrity, accessibility, and accuracy of reports/dashboards and data structures.
• Reviews and approves user requests for access to reporting data and tools.
• Consults with faculty and/or staff to identify new business reporting needs and provides guidance and interpretation of complex environments and data.
• Documents data analysis efforts (data sources, reporting specifications, tools, issue/problem resolutions).
• Researches and stays up to date on emerging technologies and data analysis tools.

Qualifications Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. EDUCATION Required

• Bachelor's degree (preferably in computer science, information science, or related field)

WORK EXPERIENCE Preferred

• Some experience in data analysis/reporting or related experience

SKILLS Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty

Preferred

• Experience with ITSM solutions, such as ServiceNow
• Experience with data collection and translation, such as SQL
• Experience with BI tools, such as Tableau, Minitab, or R
• Experience with task tracking tools, such as Smartsheets

Working Conditions / Demands This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation. Work Location Bloomington, Indiana or Indianapolis, Indiana This position is eligible for remote work or to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs. Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure . Job Classification Career Level: Core FLSA: Exempt Job Function: Information Technology Job Family: Data Analysis & Engineering Click here to learn more about Indiana University's Job Framework. Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. If you wish to include a cover letter, you may include it with your resume when uploading attachments. Equal Employment Opportunity Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information . Campus Safety and Security The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD. Contact Us Request Support Telephone: 812-###-#### Apply for Job

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