Data entry/ Customer service - net2source : Job Details

Onsite from Day 1 / Omaha, NE, USA

Rate : $15-17/hr.w2

Shift timings:

7:00 AM-3:30 PM, Monday-Friday, with rotating Sundays

Responsibilities

• Manage different sections of Mailroom according to standard guidelines & SOP

• Assist with maintaining client records and confidentiality, as well as, recalling containers for internal and external audits

• Sort, locate, open, inspect and bundle all incoming mail and publications

• Document, process and file all incoming and outgoing mail correspondences

• Distribute all inter-office mail for the facility departments

• Troubleshoot and perform simple preventive maintenance of machines

• Process check handling, deposit and reconciliation according to Company service standards

• Research case numbers for proper handling

• Handle inbound and outbound emails/calls

• Assisted with daily tasks as assigned

• Prioritize, plan and organize tasks and work responsibilities to achieve SLAs

• Comprehend and respond to customer inquiries.

• Identify, research, and resolve problems

• Ability to accurately interpret and compile information from a variety of sources and systems

• Ensure that turnaround time and quality of the work meets Company service standards

• Interact with customer in a respectful and professional manner via email and on calls

• Manage own work in process and support team efforts to ensure that individual, team goals are met

• Should be able to handle basic day to day requirements of excel