Data Entry/Document/Order Processing Rep - The Fountain Group : Job Details

Hello, My name is Ana, and I am a Recruiter with The Fountain Group. We are a national staffing firm and are currently seeking a Data Entry Specialist for a prominent client of ours. This position is located in Colonie, NY. Details for the position are as follows: Contract role of 3 months, possible extensions. Pay range is $20-21/hr. Fully Onsite.Job Description:

• Responsibility for providing superior service by analyzing customers' requests, ensuring compliance and accuracy, resolving or escalating issues, following requests through to completion, and communicating progress to customers and internal teams.
• Fulfills initial filings and document requests (e.g., retrieval requests, incorporations, formations).
• Fielding incoming questions timely; reviewing and fulfilling incoming requests timely; assisting process servers; contributing to customer satisfaction and organizational success.
• Process State or customer documents following established Standard Operating Procedures utilizing proprietary and Microsoft suite applications.

• Customer service or related work experience.
• Effective written and verbal communication skills.
• Proficient with Microsoft Office Suite applications along with excellent data entry skills.