Data Network & Telecom Manager - Western Connecticut State University : Job Details

Western Connecticut State University

Data Network & Telecom Manager

Western Connecticut State University is pleased to announce that applications are being accepted for a Data Network & Telecom Manager.

WCSU is committed to enhancing our diverse university community by actively encouraging people with disabilities, members of LGBTQIA and BIPOC communities, veterans, and women to apply. We take pride in our pluralistic community and continue to seek excellence through diversity and inclusion. WCSU is honored to be awarded the federal designation as a Hispanic Serving Institution (HSI). This accomplishment marks a pivotal moment in our progress toward fostering diversity, equity, and inclusion within our campus community.

The Information Technology & Innovation department's mission is to provide reliable, innovative, and sustainable technology to support teaching, learning and collaboration. Our service areas include: Instructional Technology, including Blackboard Learn; Information Systems for managing student records, student life, campus events, recruitment of prospective students and more; Media Services – digital video and technology to support instruction and promotion of our University; Office 365 – capabilities supporting both on campus and virtual work (email, file sharing, collaboration, chats, virtual meetings etc.); Network, Server and Telecommunication services; Information Security – from our Network to the desktop and everything in between; and Technology Operations for user services, a new and improved Service Desk and support for our computer labs. As always, we remain committed to serving our students, faculty and staff. Additional information on the department may be found on www.wcsu.edu/iti/. Information on the University may be found on www.wcsu.edu.

Position Summary: Under the supervision of the Chief Information Office, the Data Network & Telecom Manager is responsible for the planning and delivery of University data network and telecom services. Performs and manages day to day operations to meet established service level agreements for availability and performance. Ensures we maintain a state-of-the-art design, prepares budgets, supervises university network and telecom staff, and manages the relationship and deliverables associated with vendors. Duties include:

• Assumes primary responsibility for installation, configuration, and support of the university's data network. Prepares and makes recommendations for and manages the network budget. Works closely with security officer and network security administrator to maintain an adequate network security posture. Provides planning and support of campus voice systems.
• Works collaboratively and constructively with university stakeholders that rely on data network and telecom services. Partners with University Facilities department to ensure interlock for network, telecom and cabling requirements for construction related projects.
• Performs inter and intra building fiber and cabling assessments, analysis, recommendations, and documentation.
• Supervises support staff that is responsible for network server management, network operating systems, data communications, and telecommunications; provides campus network analysis and performance monitoring using associated network management tools and plans, designs, integrates and documents network growth.
• Performs problem diagnosis for network and telecom hardware and software and systems; resolves problems locally or relays to vendor support when appropriate.
• Provides leadership in the technical assessment, selection, and implementation of new hardware and software technologies and systems for the University.
• Provides support to users of the campus network with regard to access to network resources, security, and performance.
• Monitors use of network resources and reports on trends, patterns, and recommended enhancements.
• Maintains appropriate documentation, procedures, and databases required to maintain and report on network and telecom resources.
• Performs other duties and responsibilities related to those enumerated above which do not alter the basic level of responsibility of the position.
• Multilingual or bilingual candidates are encouraged to apply.

Qualifications:

• Bachelor's degree in computer science or a related field.
• At least six (6) years of professional experience, ideally working in a large multi-protocol Cisco LAN/WAN environment, supporting network hardware and software.
• At least six (6) years of professional experience in telecommunications and network systems integration including planning, designing and implementation of large-scale networking infrastructures.
• At least three (3) years of professional experience supervising technical staff and projects.
• Proven experience troubleshooting network & telecommunications problems; working knowledge of network protocols including TCP/IP, SNMP, MPLS, EIGRP/OSPF/VRRP/HSRP, NAT, etc.
• Must be innovative, service, and self-motivated, team-oriented, adaptable, and capable of managing competing priorities.
• Must possess excellent verbal and written communication skills and demonstrate commitment to quality and continuous improvement.
• Knowledge of LAN wiring standards, TCP/IP, routers, firewalls, NAT and other network protocols, sniffers, traffic analysis and troubleshooting, network technologies and standards, client/server concepts, remote access technologies, VoIP, security, and internet tools.
• Demonstrated ability to communicate effectively, verbally and in writing, experience in managing team-based projects and staff.
• Demonstrated knowledge of policy development, monitoring and analysis of data and wide area network systems.
• A professional certification (RCDD/OSP, CCNA/CCNP, CISSP, CTNS, etc.) a plus.
• Credentials and/or experience substantially comparable to the above may be considered.

Salary & Benefits: The hiring salary range is $106,017 - $133,787 and is commensurate upon candidates' experience. WCSU offers a comprehensive benefits package. Additional information on benefits can be found at www.wcsu.edu/hr/benefits/. All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check. WSCU is committed to providing a safe campus community. Background investigations include reference checks, employment verifications, and a criminal history record check.

Application Process: Prospective candidates must submit a cover letter, which includes the names and contact information for three (3) professional references and a resume. Email your application materials in PDF or Word format only to Ms. Peggy Boyle, University HR Administrator – Recruitment & Labor Relations. In subject line of email reference: Your Last Name – Data Network & Telecom Manager. Application materials must be emailed to: [email protected] and must be received no later than Friday, November 1, 2024. Late applications will not be accepted.

State and Federal requirements expect that organizations with 100 or more employees invite applicants to self-identify gender and race. We kindly request all applicants to complete the Affirmative Action Data Questionnaire via the following link. . Any questions may be directed to Ms. Keisha Stokes in the WCSU Office of Diversity and Equity at [email protected]. Completion of this data will not affect your opportunity for employment, or terms or conditions of employment. This form will be used for reporting purposes only and will be kept separate from all search records and only accessed by the Office of Diversity and Equity.

Western is an Affirmative Action Equal Opportunity Educator/Employer