Datacenter Technician - Apex Systems : Job Details

Data Center Site Ops Tech - 3rd shift (Friday - Monday 10 pm - 8:30 am)

Operational Duties:

• Ensure equipment is cabled, repaired, or re-configured correctly and quickly, coordinating with other teams (customer and supplier) as needed.
• Ensure that the assigned work area is clean, stocked, safe, and secure by following established policies for maintaining work areas, stocking equipment and parts, and protecting information and physical assets.
• Coordinate all incident related activities at their assigned location and across other geographically disperse data center locations.
• Efficiently complete tasks in a timely manner and communicate clearly.
• Build, maintain, and revise processes to ensure efficient break/fix and communication activities.

Responsibilities:

• Cabling, troubleshooting, and maintenance of server and storage equipment in a customer's production environment.
• Must be able to walk long distances and stand for long periods of time.
• Ability to lift and carry heavy equipment up to 50lbs safely. (team lift only)
• Responsible for escorting unbadged people when appropriate.
• Receive package deliveries (site specific).
• Updating, adding, and closing incident activity in one or more incident tracking systems.
• Coordinating receipt, stocking, and return shipping of equipment, parts, and other materials.
• Monitoring of the assigned work area, parts cages, and related areas to ensure cleanliness, safety, and security.
• Concise, proactive communication with geographically dispersed team members
• Train new team members on products, operational support, and best practices.
• Responsible for monitoring tickets and managing appropriately.
• Serve as On-site Point-of-Contact.
• Manage asset inventory for the assigned data center, including shipping, receiving, and asset tracking.
• Assist in producing and maintaining training manuals, policies, checklists and procedures.
• Various other duties and responsibilities may be assigned as necessary.
• Work independently as a member of a geographically dispersed team.
• Be available for rotational on-call duties as necessary.

Skills Required:

• 1 to 3 years' experience maintaining storage and/or server equipment in a data center environment.
• Excellent communication skills.
• Strong written communication skills, documentation skills a must.
• Excellent time management skills.
• Must be a self-starter, and able to work with minimal supervision.
• Ability to adapt to ever changing requirements, processes, and environment.
• Must have reliable mobile phone service with email capabilities.