DC Deskside Support - Resource Logistics : Job Details

Role- Deskside/Onsite Support Technician

Location- Washington DC

Buy Rate- $23/hr on W2 (No Benefits)

Deskside/Onsite Support Technician

This role will be to provide overall hardware & software support to employees onsite including but not limited to desktop/laptop issues, AV meeting rooms, working with internal teams or third party vendors and supporting the events.

The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. Must be able to work onsite to assist the customers at their desk or who walk-in to IT room with computer issues which include software and hardware issues, network issues, mobile device issues etc. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. To support our customer requirements including regular business and projects support flexible to work in different shifts or late hours is expected. When needed flexible to assist by travelling to customer sites like other administrative offices, retails stores or network offices. Should have a reliable transportation (car) and valid driver s license. Candidate should be able to use the ladder up to 10 feet and should be able to move around with it to check access points for troubleshooting or cable tracing type of tasks.

Desired Skills & Experience

Responsibilities:

Image and install software on Windows, and Apple laptops/desktops including IMAC(installations, moves, additions, and changes) and Remote support

Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices

Printer break-fix and installation

Disposal, redeployment, Asset reclaim, Shipping coordination

Data Backup and Data Recovery coordination

Hardware Refresh

Warranty and Out-of-warranty repair and replacement

Walk Up Support

Spare parts management

Executive (VIP) Support

Audio and Video Support including Health Checks

Inventory and Asset Management Depot Operations

IT Support to the events

Requirements/Qualifications:

Prefer at least 5 year IT experience, including technical training

Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite, Google suite applications

Experience with imaging windows 10/11 OS and MAC OS.

Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet), cable management, network equipment to assist IT NOC on the network related issues and be able to assist network related issues at the site.

Networked printer experience (queue creation, server maintenance, etc.)

Experience in using PC-based word processing, presentation, and e-mail software preferred

Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred

Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations

Outstanding customer service and interpersonal skills

Excellent organizational skills and ability to prioritize tasks among many competing requests

Experience working in or supporting a call center or help desk environment

MCP and or A+ Certifications

Aptitude for learning, Excellent oral and written communication skills

Ability to work in teams and in a team environment

Able to lift up to 50 lbs, sometime physical efforts involved to complete the task.

Own car for transportation and valid driver s license