Debit Card Services Specialist - PSFCU : Job Details

ESSENTIAL FUNCTIONS: 1. Represent the Credit Union to members in a professional manner and provide prompt, efficient and accurate service in processing of transactions; 2. Provide member support for issues related to ATM and Debit cards; 3. Assist Employees, Employees' families, and PSFCU Officials with their accounts; 4. Update accounts with new member information in all systems exclusive to each card type; 5. Order new / replacement cards; 6. Handle lost / stolen cards and blocked accounts; 7. Perform daily review of essential reports; 8. Review issues included in exception reports and recommend corrective actions; 9. Process adjustments, mismatches and exceptions; 10. Prepare various reports to effectively monitor activities, identify issues and trends, and recommend changes; 11. Handle mail returns including but not limited to plastic mailers, notification letters; 12. Handle Dispute and Fraud Claims; 13. Prepare documents and reports to CUNA for fraud, CAMS; 14. Review FICO alerts; 15. Process Cyber and Fraud Warnings; 16. Process uChoose requests. 17. Review and recommend adjustments to Fraud Monitoring Systems to mitigate the risk; 18. Identify areas that need improvements and make recommendations for enhancements; 19. Act as a liaison between the Credit Union and Third-Party Vendors and service providers; 20. Maintain comprehensive and in-depth knowledge of Credit Union's policies and procedures and ensure compliance; 21. Temporarily increase transaction limit on debit cards in accordance with procedure; 22. Verify and release double authorizations in the Symitar; 23. Maintain professional and technical knowledge by attending educational trainings, seminars, and reviews of business publications; 24. Effectively offer Credit Union products and services through the practice of established sales and service techniques; 25. Perform any other duties or responsibilities as may be required or assigned Requirements:

• High school diploma or equivalent
• 1 - 5 years financial institution experience;
• 1 - 2 years experience as a customer service representative;
• Advanced computer skills and knowledge of computer software programs;
• Ability to cross sell products;
• Fluency in spoken and written Polish;

AN EQUAL OPPORTUNITY EMPLOYER