Debit Card Specialist, TransFund - BOK Financial : Job Details

Req ID: 75853Location: Tulsa -TULAreas of Interest: Commercial Banking, TransFund Debit Card & Merchant ProcessingPay Transparency Salary Range: Not AvailableApplication Deadline: 01/31/2025BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®.Bonus TypeFormula BasedSummaryIf you are looking for a role that combines a passion for innovation, an opportunity for growth, and a culture of teamwork, then you've come to the right place. We have an exciting opportunity awaiting someone like you! Job DescriptionThe Debit Card Specialist, TransFund is a subject matter expert on Visa and MasterCard rules and regulations and primarily responsible for performing complex investigations to assist 350+ financial institutions. The position coordinates with financial institutions to identify, analyze, and resolve process problems. Responsible for documenting and providing proper justification communicated to the Network processor in resolving issues Team CultureYou will serve unique and individualized needs for our client accounts, while operating within defined policies and procedures. Your strategic thinking will help you create efficiencies to meet client needs and reduce potential errors. You aspire to deliver world class service to our internal and external customers. We achieve more together by being involved, committed, and collaborative. We respect, honor and praise one another for a job well done. We celebrate each other's wins, big and small.How You'll Spend Your Time

• You will serve as a front-line consulting resource for functionality of primary processing applications. You will offer specialized expertise for numerous participants using Visa and MasterCard rules and regulations. You will serve as subject matter expert source for industry knowledge and research new industry products, practices and regulations.
• You will analyze transactions and approve/decline adjustments. You will provide guidance and instruction to third party processors. You will initiate adjustments and complete quality review of documentation for participants.
• You will complete daily investigations and analysis of acquiring banks transmittal reports (400+ financial institutions) to determine mode of entry for charge back eligibility. You will contact customers, merchants and acquiring banks for details to determine course of action.
• You will evaluate and analyze incoming OCCU charge backs; make decisions whether or not charge backs should go through arbitration, compliance filing, or be charged off. You will complete source documents and prepare supporting documentation for case filing or charge offs.

Education & Experience RequirementsRequired level of knowledge is normally acquired through completion of an Associate's Degree in Business and 4+ years related experience in debit card servicing or equivalent work experience of 8+ years. Thorough knowledge of accounting principles and practices. Working Conditions & Physical RequirementsOffice - Occasional TravelBOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.Please contact [email protected] with any questions. Top 3 reasons to apply Investing in our talent and building a great workplace is a top priority for us.

• Empowered employees
• Award-winning culture
• Community commitment

BOK Financial Corporation Group adheres to state specific pay transparency requirements.In order to be considered for a position with BOK Financial Corporation Group, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the application deadline. Base salary range explanation: The base salary range represents an average range for this position. Actual offers to be determined based on the candidate's qualifications, skills, experience and education. See job details for salary range and bonus type. Benefits: BOK Financial Corporation Group offers industry-leading benefits addressing your complete physical, financial and emotional health.Click here to see our benefits. About BOK Financial Corporation For more than a century, BOK Financial Corporation has helped fuel the success of clients and communities. Since our humble beginnings in Tulsa, Oklahoma, we've grown into a diversified financial services company that serves consumers, small businesses and international corporations-and everything in between.Facts:

• Operations focused in an eight-state footprint
• 4,800 team members
• $49 billion in assets
• $100 billion in assets under management and administration
• $6.1 million donated to local nonprofits in 2022
• 33,000+ volunteer hours by our employees in 2022