Deduction and Cash Application Associate - Organic Valley : Job Details

Deduction and Cash Application AssociateLocation - Thisis a hybrid role, which means that you will have the flexibility to work bothonsite and at a distance. You will collaborate onsite at our La Farge, WI office for 4-8 days per month, and therest of the time you can choose to work remotely or onsite. Employee Type - HourlyBonus Eligibility - NoSafety Sensitive - No If a company is going to make a difference in today's world, it's going to haveto think differently. At Organic Valley, our philosophy and decisions are basedon the health and welfare of people, animals and the earth. We're a mission-driven cooperative, owned byfamily farmers, and we've been leaders in organic agriculture from the verybeginning. Once pioneers of organicagriculture, we're now an established leader. Organic is all we do. We aredriven by our mission to promote regional farm diversity and economic stabilityby the means of organic agricultural methods and the sale of certified organicproducts.Summary of RoleThe Deduction and Cash Application Associate is responsible for ensuring accurate reconciliation of customer payments, processing of deductions, identifying and analyzing short payments and assigning promotional activities to the appropriate programs. This role provides support to various departments including Sales, Accounting, Customer Experience, Marketing, Finance, and Trade Promotions.Essential Duties and Responsibilities•Manages customer deductions to improve cash flow and reduce past dues. Identify, investigate, and analyze customer deductions, ensuring compliance with CROPP Trade Partner Policy guidelines.•Ensure only authorized deductions are granted and process denials for unauthorized deductions.•Request and process return orders for short payments of customer invoices.•Apply payments to customer balances or GL accounts, create deductions, handle overpayments, resolve unidentified funds and maintain documentation for daily cash receipts.•Process payment requests for trade promotion invoices, including expense validation, coding, and vendor setup. •Initiate collection calls for denied deductions and keep management informed of issues.•Resolve open credit and debit memos to ensure accurate customer balances.•Identify deduction trends and collaborate with brokers, customers, and internal teams to address root causes.•Utilize various tools (e.g., Business Objects, Transportation Management System, customer portals, OnBase, ERP system) for deduction research and settlement.•Respond to inquiries from the Sales team regarding customer promotional activity.•Respond to inquiries directly from customers or through Customer Experience regarding billing issues.•Assist with researching past due invoices.•Help maintain and balance month-end reconciliations of General Ledger accounts.•Prepare journal entries as needed.Additional Duties and Responsibilities•Troubleshoot issues throughout the day to ensure smooth operations and timely resolution of problems.•Crosstrain with existing employees to ensure proper workload coverage. Assist with training and development of new personnel.•Ensures adherence to cooperative policies and safety procedures.•Other duties as assigned by supervisor.Knowledge, Skills, and Abilities•Associate's degree in accounting, finance or related field preferred.•Proficiency in Microsoft Office particularly Excel and ERP systems.•Practical accounting skills and experience in retail food deduction management.•Strong organizational, time management, and communication skills.•Limited travel to other cooperative facilities or to additional training sites may be required.Base hourly wage range: $16.30 - $22.40 per hourThis hourly wage rangeis exclusive of fringe benefits. The compensation package may also includeincentive compensation opportunities in the form of discretionary bonuses. Ifyou are hired at CROPP, your final base hourly wage compensation will be determinedbased on factors such as skills, education, and/orexperience. Additionally, we believe in the importance of pay equity andconsider the internal equity of our current team members as a part of any finaloffer. Please keep in mind that entry-level candidates to this role shouldexpect to be at the lower end of the hourly wage range and hiring at the maximum of the hourly wage rangeis not typical.BenefitsWe believe when our peopleare strong, our mission is strong. Therefore, we offer a comprehensive andholistic Total Rewards package meant to strengthen employees' and theirfamily's total wellbeing. Here are some of the great benefits offered:

• Comprehensive Health Insurance - Choice of plans for you and your family, including some that can be paired with an HSA (which CROPP contributes to on your behalf)
• Supplemental insurances: we offer accidental insurance, critical illness insurance, and hospital indemnity insurance.
• Time Off - 136 hours in the 1st year of employment prorated by start date. Plus 9 paid holidays, plus one floating holiday to use at will.
• 6 Weeks Paid Parental Leave - For all gendered partners in childbirth or adoption.
• Vision & Dental Insurance - Free annual eye exam, discounts on glasses/contacts, flexible dental network, adult ortho.
• 401k - We match 100% up to the first 3% of an employee's contribution, and then 50% for 3.1%-5.0% of employee contributions.
• Free services at five local Neighborhood Family Clinics.
• Tuition Reimbursement - Up to $1,500 per year to support continuing higher education.
• Life Insurance - $50,000 policy funded by CROPP for each employee. Supplemental voluntary coverage available for employees, spouses, and children.
• Short-Term & Long-Term Disability/AD&D Insurance - $50,000 of life insurance coverage of $50,000 of AD&D coverage funded by CROPP for each employee.
• Employee Assistance Program - Free and Confidential for employees, spouses, and dependents.
• Free onsite fitness centers available 24/7
• Free biometric screenings (cholesterol, glucose, blood pressure) and health coaching.
• Financial advisors and seminars
• Annual $360 Lifestyle Spending Account
• Flexible Scheduling
• On-site all-organic cafeterias