Demand Network Support Technician - WholesomeCo Cannabis : Job Details

Demand Network Support Technician

WholesomeCo Cannabis

Job Location : Bountiful,UT, USA

Posted on : 2025-01-04T08:30:31Z

Job Description :
Job Title: Demand Network Support TechnicianCompensation: $20-$22 Per HourSchedule: Typically Monday through Friday, with weekend work as neededLocation: Bountiful, UtahStatus: Full-TimeBenefits: Medical insurance, dental insurance, vision insurance, 401(k), health savings account (HSA), employee assistance program (EAP), paid time Off (PTO), paid holidays, employee discount, life insurance About WholesomeCo: At WholesomeCo you are not just filling a seat, you are helping us constantly be better and improve. We look at each new hire as an opportunity to level up our company. Each new hire should bring a high level of transparency, communication, work ethic, curiosity, and balance out assertiveness while maintaining respectful dialogue with their coworkers. We hope we bring out the best in each person we hire and we hope each new hire will help us find innovative ways for us to be better in return. We want each employee to have an enjoyable experience at WholesomeCo by making each day enjoyable and setting time aside to have fun in group settings regularly. WholesomeCo is leading the movement to normalize cannabis as a natural path to health and wellness. Various medical cannabis services are offered, including statewide delivery to 99% of Utah's population, as well as retail, drive-thru, online pick-up services through its pharmacy in West Bountiful, an in-house built app for patients, innovative technology resources, cannabis cultivation, and cannabis processing of our constantly growing line of WholesomeCo branded products. Our vertically integrated company is well known for its technology-driven approach, our focus on data, and perpetual innovation. WholesomeCo is committed to improving medical cannabis accessibility by putting patients' needs first and guiding them along their personal cannabis journeys. Our company is in search of an I.T support technician to assist from everything with tech tickets to physical hardware set up. You will get to experience multiple facets of the business as it relates to technology within our organization. Responsibilities include:
  • Own ticketing system internally, having the knowledge to prioritize the different requests that come in, I/E front end, back end, etc
  • Diagnose and resolve hardware and software issues on PCs, laptops; printers, mobile devices, and other peripherals within the organization
  • Ensure smooth operation of POS (Point of Sale) terminals and resolve any technical issues to promptly to minimize downtime
  • Collaborate with leadership as well as our Systems Administrator on prioritization of tasks to be completed in a timely manner
  • Assist in the setup and configuration of new hardware and software
  • Assist with password resets, account unlocks, and routine user account management tasks; Escalation to management when/as necessary
  • Ensure IT equipment in multiple locations is functioning correctly
  • Provide training and assistance to staff members on IT systems and POS systems
Qualifications:
  • An educational background in a technical field preferred but not required
  • At least 1 year of previous experience in a IT support role is preferred
  • Knowledge of A+ & Network+ preferred but not required
  • Ability to work independently and collaboratively in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Flexibility to be on call for urgent issues with facility and retail locations, occasionally outside of normal business hours
  • Strong organizational skills, ready to pivot as the role demands it
  • Must be a self starter, you are someone who is motivated to do your best each and every day
  • Ability to stand, sit, bend, crouch for extended periods
  • Ability to carry up to 25 lbs without any assistance
  • Must have a valid drivers license and vehicle to commute from our retail location to our supply facility and vice versa
  • Must pass a pre-employment/post-offer background check
  • Must be 21 years of age or older
Benefits:
  • Paid time off (PTO)
    • 2 weeks accrued annually during the first two years of employment
    • 3 weeks accrued annually after two years of continuous employment
    • 4 weeks accrued annually after five years of continuous employment
  • Seven (7) paid holidays per year
  • 30 minute paid lunches per working day over 5 hours
  • Employer paid 60% of the total medical insurance premium
  • Employer paid 75% of the total dental insurance premium
  • Employer paid 75% of the total vision insurance premium
  • HSA with match up to $150 per month
  • 401(k) with 100% employer match up to 3% and 50% match for the following 2%
  • Employee Assistance Program (EAP)
  • Employer paid $25,000 of basic life coverage
  • Optional additional life insurance
  • Optional accident insurance
  • Employees who are active medical cannabis patients are eligible for an employee discount of 35% off of WholesomeCo products and 15% off of 3rd party products
WholesomeCo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Employment is contingent on passing a pre-employment/post-offer background check. This employer participates in the E-verify program where legally required.
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