Dental Front Office Assistant - Community Health Systems : Job Details

Summary

Under the direction of the Dental Services Coordinator, the Dental Front Office Assistant is responsible for patient registration/discharge, scheduling, and all non-clinical aspects of the day-to-day operations of the dental practice.

Essential Duties and Responsibilities

* Greet patients and visitors when they arrive at the office and provide them with any necessary paperwork or other information.

* Accurately and efficiently performs registration/discharge process by confirming spelling, accurate demographic information, and insurance information. Maintains and updates patient information in Electronic Health Record (EHR).

* Verify insurance information over the phone when the patient makes the appointment, then again upon patient arrival.

* Accept payment for co-pays and other fees required at the time of check-in and ensure accurate billing.

* Place patient forms in the appropriate place for scanning into the EHR system.

* Answer the multi-line phone system to schedule or confirm appointments or direct calls to the appropriate party.

* Maintain professional and compassionate manner when interacting with patients.

* Ensures that messages taken are accurate and documented in EHR.

* Maintains reception area in a neat and orderly condition.

* Is crossed trained to perform additional office duties.

* Performs other job duties as assigned.

Qualifications/Requirements

* High school graduate or equivalent required.

* Graduate of a certified dental office training course preferred.

* Customer service skills- able to develop good customer relationships with a focus on achieving customer satisfaction.

* Knowledge of dental/medical terminology, dental procedures, and diagnosis.

* Knowledge of computer and relevant software applications.

* Working knowledge of dental insurance preferred.

* Excellent verbal and written communication skills.

* Strong interpersonal, time management, and organizational skills.

* Adaptability- able to adjust approach to meet changing demands and situations including dealing with diverse people.

* Attention to detail- able to produce accurate and high-quality work through concern for all areas involved.