Dental Receptionist / Patient Care Coordinator / Front Desk Specialist (Spanish is Mandatory) - Esskay Dental : Job Details

Esskay Dental, a renowned leader in dental health, is excited to announce a vacancy for a dedicated Dental Receptionist / Front Office position. This full-time role is perfect for individuals seeking a dynamic workplace environment and eager to contribute to enhancing patient experiences. The specific requirement for this role is fluency in Spanish, ensuring we accommodate our diverse patient base effectively. Please note, this position is not remote and requires the candidate to be present at our dental facility.

As the front-line personnel, you will play a pivotal role in setting the tone for professionalism and warmth that our clinic is known for. Your daily interactions will help in creating a welcoming and organized environment, crucial for a seamless patient experience. This position provides a unique opportunity to grow professionally in the healthcare sector, specifically within dental care facilities.

• Greet patients upon their arrival and assist them in navigating the clinic procedures.
• Efficiently manage appointment scheduling and rescheduling requests via phone, email, and in-person inquiries.
• Maintain updated and accurate patient records with attention to confidentiality and compliance with healthcare regulations.
• Handle all front desk operations including but not limited to answering calls, email correspondences, and data entry tasks.
• Provide patients with information regarding policies, procedures, and dental services offered.
• Facilitate effective communication between patients and dental professionals within Esskay Dental.
• Collect, record, and receipt payments from patients for dental services rendered.
• Ensure that the reception area remains tidy and conducive to both staff and patient comfort and efficiency.
• Assist in the management of patient emergencies with professionalism and urgency, coordinating with dental staff as appropriate.
• Periodically check dental supply inventory and place orders for office and administrative supplies.
• Participate in the enhancement of office policies and patient relational procedures.
• Contribute to promotional and outreach activities organized by the clinic to improve patient engagement and community awareness.

• Proven experience as a Dental Receptionist or in a similar administrative role within healthcare settings.
• High proficiency in Spanish; ability to communicate clearly and effectively with a diverse range of patients.
• Strong understanding of dental office procedures and basic dental terminology.
• Proficient in using office software and technology, including patient management systems, MS Office, and email.
• Exemplary organizational skills and the ability to multitask in a dynamic environment.
• Exceptional interpersonal skills with a focus on patient care and satisfactory service delivery.
• Attention to detail in all aspects of front office management and patient interaction.
• Ability to handle sensitive information confidentially and act with discretion.
• Must demonstrate empathy and a patient-centric approach to all tasks and interactions.
• Reliability and punctuality with a professional demeanor.
• Capacity to work independently and as part of a team to foster a cooperative work environment.
• A valid CPR certification and any other necessary healthcare compliance training.