Department Manager - WebstaurantStore : Job Details

Webstaurant Store is hiring!

Department Manager - Hiring for multiple shifts

Salary starting at $80,000

We are looking for experienced, people-oriented individuals to join our team at our brand new, 1 million square foot distribution center in Lebanon, Tennessee. If you possess a passion for excellence in all you do, love a good challenge, and enjoy working with others, this may be the right company for you! The Webstaurant Store is the largest online food service equipment and supply company. We seek dedicated, creative, and flexible individuals to help with operations. Our goal is to provide a great customer experience for all who interact with the Webstaurant Store, and we need your help in achieving this goal!

POSITION SUMMARY

The Department Manager oversees the assigned department of the facility within their respective shift - including hourly and indirect positions - focusing on quality, accuracy and providing excellent customer experience. Reporting directly to the Operations Manager, the Department Manager is tasked with collaborating with Department Managers on other shifts to ensure compliance with all protocol and SOP's, as well as the leadership team in Inbound and Inventory Control, to problem solve and meet operational directives.

The Department Manager is responsible for ensuring all employees reflect and embody WebstaurantStore's core values. This includes the coaching and development of their direct/indirect reports to meet clearly defined expectations regarding behavior and production. The Department Manager will be responsible for enforcing all company policies and standards to ensure fair and proper treatment of all employees/situations.

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Operational

o Manage the day-to-day operations within the assigned department, including functions of hourly associates. Ensure that the team is consistently focused on achieving a high degree of quality, efficiency, and accuracy to satisfy our customer base.

o Train, coach, develop, and hold accountable multiple employees to achieve operational metrics and satisfy the needs of the distribution center.

o Monitor daily, weekly, and monthly metrics for the receiving department; identify and resolve operating issues as needed.

o Provide clear and frequent communication to all teams regarding company policies and procedures.

o Lead weekly and monthly meetings to share information including metrics review, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects.

o Analyze opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency.

* People

o Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members in accordance with the Great Employees Only philosophy.

o Interact with employees regularly to promote a high level of engagement and ensure all safety regulations are followed.

o Promptly complete all admin duties relating to employee management to the expected standard.

* Leadership

o Collaborate with the leadership team within the building to meet the needs of the DC and foster a team mentality.

o Create development plans for employees to generate engagement and a leadership bench, with a focus on Team Leaders.

o Maintain a high level of integrity and honesty, embodying the core values of the company and modeling them for our employees.

o Serve as a leader not only for the assigned department, but for the entire distribution center, holding peers, managers and employees accountable to expectations.

EDUCATION and/or EXPERIENCE

* Minimum of 2 years of relevant experience in operations management; 2-3 years' experience with outbound management preferred.

* Associate degree in a related field, or equivalent combination of education and experience; Bachelor's degree in a related field preferred.

* Experience working in a distribution environment preferred.

KNOWLEDGE, SKILLS, & ABILITIES

* Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint).

* Strong analytical and problem-solving skills required.

* Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.

* Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.

* Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.

* Customer service-oriented attitude with a demonstrated desire to exceed expectations.

* Ability to work off-shift as required to respond to urgent needs.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Work is performed while standing and/or walking, up to and including 10 hours/day.

* Requires the ability to communicate effectively using speech, vision, and hearing.

* Requires the regular use of hands for simple grasping and fine manipulations.

* Requires regular bending, squatting, crawling, climbing, and reaching.

* Requires the ability to regularly lift / carry 50-75lbs. and push / pull up to 150lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes, and gases. The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.

TRAVEL REQUIREMENTS

May require occasional travel to other facilities within the region.