Department of Public Safety Dispatch Operator- Part Time - Siena Heights University : Job Details

Department of Public Safety Dispatch Operator- Part Time

Siena Heights University's Public Safety Office is seeking qualified applicants for the position of DPS Dispatch Operator. This is a part-time, non-exempt position.

SUMMARY:

The Public Safety Dispatch Operator serves as the Welcome Center Attendant, Switchboard Operator, and the Department of Public Safety (DPS) Officer Dispatcher. Duties and responsibilities include communicating effectively with staff, dispatchers, officers, other police agencies, and others as required; following DPS policies and procedures; answering incoming calls and executing administrative support tasks such as maintaining records and files through computer database entries as assigned.

RESPONSIBILITIES:

* Maintains communication with Welcome Center Supervisor, Command Staff, and Chief about technology, staff, and community.

* Completes documentation as requested, including but not limited to work orders and supply orders.

* Maintains communications with Residence Life Staff for the benefit of the community.

* Assist with the budget request process specific for technological advances, cctv, computer systems and software along with the physical structure of the hardware and Welcome Centers.

* Assist with staff meetings, trainings, drills, and exercises.

* Shares the responsibility of enforcing the Department of Public Safety's policies and procedures by informing the Chief of the violations. Will issue verbal and/or written warnings as needed and communicate with the Chief and/or Command Staff concerning such.

* Responsible for the second shift operations of the Welcome Centers and Public Safety Dispatch. Responsible for system functions, identifying system threats and failures, implementation of corrections and/or recommendations to Chief for improvements, corrections, or system reviews. Responsible for community relations with dispatch operations and desk operations.

* Other duties within scope of Department's responsibilities as defined by Chief of Public Safety.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Education/Certification:

* Minimum of High School Diploma/equivalent required.

Professional Experience:

* Prior public safety dispatch experience preferred.

Skills and Abilities:

* Must be knowledgeable about University Public Safety policy and procedures, be able to respond to changing priorities, and direct the work of others.

* Ability to effectively communicate clearly verbally and in writing with others.

* Knowledgeable about emergency dispatch operations.

* Knowledgeable about University emergency procedures and practices. Knowledgeable about University functions, staffing, mission, vision, and other applicable information.

* Must be capable of performing parking functions, crowd control and other patrol functions if needed.

* Knowledgeable about the University CCTV systems.

* Knowledgeable about Public Safety technical aspects such as, but not limited to, radio communications, switchboard, software, and computers.

* Knowledgeable about Public Safety services and best practices in Higher Education. Working knowledge of applicable laws, ordnances, guidelines which govern Public Safety Operations to include (but not limited to) Clery compliance and FCC regulations.

* Ability to keep calm in emergencies or conditions where others are agitated.

* Must be able to take control of volatile situations.

* Must be responsible and reliable and a positive role model for the Siena Heights University community.

* Able to assume command of the Dispatch Center during crises, drills, training, and exercises or as designated.

* Passion for the institution's mission, traditions, and long-term success. Consistently demonstrate the mission, vision, and values of the University.

* Demonstrate commitment and ability to:

* Provide quality customer service

* Plan, organize, and remain accountable for actions

* Problem-solving utilizing critical thinking skills

* Function in a confidential manner

* Collaborate with other staff

* Reliable and dependable attendance

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

* Must possess capacity to speak clearly on telephone, radio and in person.

* Must be able to work a variety of hours, including weekends, nights, and holidays.

* Must be able to work as a team member under a variety of conditions.

* Must be able to lift 25 pounds, work in a variety of weather conditions, and work indoors and outdoors under a variety of conditions.

DISCLAIMER: There may be additional duties required from time to time to ensure the delivery of services from the Public Safety Office, or the University in general. The above statements are intended to describe the general nature and level of work required of this position.

Application Process:

Qualified candidates are invited to send their cover letter, resume and three professional references to [email protected].

In the subject line of the email, please reference the job title of this position to ensure timely review and distribution of your materials. Review of application materials will continue until the position is filled.