Department Supervisor - Marshall & Sterling : Job Details

***This opportunity is open to all employee-owners with minimum one year of service with M+S at our upstate locations: Glens Falls, NY, Hoosick Falls, NY, Leeds, NY, Queensbury, NY, Saratoga Springs, NY, Tannersville, NY, Troy, NY, and Warrensburg, NY.*** We are hiring a supervisor in the Upstate Region for Commercial Lines. Responsible for the day to day needs and duties of the department. Ensuring processes and procedures are followed to deliver efficient and effective service to our clients.

• Ensure that all systems, procedures, and company regulations are understood and adhered to by all department employees.
• Interview and recommend the selection of new employees for the department.
• Train, coach, and mentor department staff on a regular basis
• Evaluate employee performance on a semi-annual basis.
• Ensure that the department is meeting quality standards of the agency and workflow policies are being followed.
• Track daily time and attendance of department staff.
• Maintain a productive and professional atmosphere and coherence among department staff.
• Facilitate and be point person for programs that involve the department.
• Maintain professional accreditation necessary to meet agency standards.
• Participate in continuing education programs when available.
• Build and maintain a favorable and professional work relationship with other staff members.
• Adhere to established employee manual policies and guidelines.
• Adhere to workflow procedures and follow guidelines to reduce the risk of E&O claims.
• Promptly report E&O claims and potential E&O claims.
• Maintain confidentiality in all aspects of client, staff, and agency information.
• Perform other duties and projects as assigned.

*Each Department Supervisor will have additional varying roles pertaining to the department they are in. (financial, commercial lines, personal lines, employee benefits etc.) Requirements

• College degree preferred, high school diploma or equivalent required.
• Experience and knowledge of Microsoft Office programs.
• Experience with Vertafore a plus.
• Works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the company in a professional manner.
• Appropriate state insurance licenses and continuing education.
• Demonstrated ability to communicate effectively.
• High level of organizational ability with attention to detail.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Salary is $80,000. The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location