Deposit Operations 1 - ACH - Ion Bank : Job Details

Key Result Areas

• Safety and Security of Customer Information
• Ensure Regulatory Compliance
• Accurate processing of daily work
• Responsive action to all customer's requests both internal and external
• Friendly, personalized customer service

Supervised ByDeposit Operations OfficerSupervisesNo oneScope of JobProficient support of various functions on key Operational tasks.Essential Functions - may include, but are not limited to:

• In-depth knowledge of ACH services and NACHA rules and procedures
• Process ACH transactions, ensuring accuracy and compliance with banking regulations and internal policies
• Analyze and reconcile detail ACH files to general ledger
• Perform daily ACH exception functions
• Assisting customers with ACH questions and trouble shooting
• Ensuring compliance with Federal and State regulations
• Researching and analyzing ACH activities
• Assisting with exam, audits and FIDICIA related to ACH
• Maintaining procedures related to ACH
• Ensure company service standards are continually achieved in area of responsibility
• Address customer inquiries and research requests promptly, accurately and professionally
• Specific day to day functions may vary based on staffing and departmental needs
• Work closely with BSA, Rick and Compliance

Deposit Services:

• Perform customer-initiated account closeout requests
• Accurately process customer transactions received through the mail or online banking
• Balance teller window daily
• Verify forms for file maintenance
• Monitor iBanking secure forms que daily, process requests
• Back up monitoring/correspond to overdrawn checking accounts
• Back up for performing bank-initiated account closeouts
• Back up for reporting to Chex systems and Transworld

Customer File Information (CIF):

• Review/follow-up on BSA and AML related documentation
• Provide branch support
• Review and process Change of Address requests
• Scan and index supporting documents for remote retrieval and record retention
• Perform properly requested maintenance on customer profiles and deposit accounts
• Review account supporting documentation for new or amended accounts (i.e. signature cards, CIP, etc.)

ITM/ATM/EFT

• Communicate in a professional manner with customers (orally and in writing)
• Process ATM/Debit Card applications and Card Maintenance
• Address internal and external customer inquiries and research requests promptly, accurately and professionally
• Maintain customer cards for travel notifications and temporary limit increases

Compliance

• Knowledge of Bank policies and procedures, State and Federal laws and regulations
• Responsible for compliance regulations related to this position and receiving appropriate training including but not

limited to:Annually

• Bank Secrecy Act (BSA)
• Office of Foreign Assets Control (OFAC)
• USA Patriot Act
• All other applicable compliance regulations are identified by subject matter experts and are listed in the master compliance training spreadsheet

Other Functions

• Provide friendly, personalized service to customers
• May backup other department staff as needed
• Type, file, stock supplies
• ensure activities within assigned functional area of responsibility are in compliance with Bank policy and State and Federal Regulations
• Perform other duties as requested

*The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required.Education and Experience

• College Graduate
• Knowledge of ACH and NACHA rules and procedures preferred.
• Three to six months' cash handling experience, or some comparable combination of education and experience.

Equipment and SoftwareAbility to operate teller terminal, fax machine, photocopier, telephone, calculator, scanner.Physical Qualifications

• Work within one building primarily with only occasional reason to travel or be outside on business
• Ability to lift up to 20 pounds occasionally and/or a negligible amount of lifting frequently or constantly to move objects

Other Qualifications

• Knowledge of Regulations CC, E, Truth-In-Savings, Bank Secrecy Act, Community Reinvestment Act, banking and FDIC regulations, Bank products and services, Bank policies and procedures
• Ability to add, subtract, multiply, and divide all units of measure; to perform the four operations with common decimals and fractions; to perform arithmetic operations involving all American monetary units
• Ability to perform repetitive work, to continuously perform the same work according to set procedures, sequence or pace
• Ability to exchange information with others clearly and concisely; to present ideas, facts, and technical information
• Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive to others
• Ability to receive guidance and supervision; follow work rules, work procedures; meet deadlines, punctuality and attendance standards, etc.

Consider this description the foundation of your job, not its boundaries. Expect to participate in training sessions and activities not described here which enhance the quality of service to the customer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)