Deposit Operations Specialist (Quality Control) - Onsite - Southern Bancorp : Job Details

Who We Are:

Southern Bancorp is a different kind of bank. As a Community Development Financial Institution (CDFI), a special certification designated for institutions that serve predominantly underserved communities, Southern Bancorp combines traditional banking and lending services with financial development tools and public policy advocacy to help families and communities grow stronger. Inspired by the principle that building net worth drives economic opportunity, our mission is to be wealth builders for everyone in the communities we serve, with a focus on low-wealth and un(der)banked populations, as well as an emphasis on Black and Brown individuals.

Job Summary The Deposit Operations Specialist is a member of the back-office Deposit Operations group, which consists of four support teams: File Maintenance, Quality Control, Transaction, and Call Center. Team members are often cross-trained, and positions can be transitioned fairly easily between teams. As part of the Quality team, the Specialist will monitor accounts to ensure accuracy and adherence to audit standards, providing objective and fair information on policy compliance and data entry accuracy.

Responsibilities

• Review account maintenance related to source input and/or accuracy for Customer/CIF file maintenance if the CIF record pertains to Deposit, Savings, Time, Club, and Box Accounts (all except loans, which are handled in Credit/Loan Admin).
• Perform relationship file maintenance (i.e., type of ownership, type of statement, etc.) on the account types mentioned above, including changes to existing accounts and the addition of new accounts to the system.
• Review parameter changes for source input and/or authorized changes.
• Complete all required training.
• Perform other related duties as required or assigned.

Requirements

• High school diploma or equivalent.
• At least two years of bank operations experience or an equivalent combination of education and work experience.

Skill and Knowledge Requirements:

• Strong customer contact skills, including but not limited to excellent communication skills, professionalism, and poise when responding to a variety of situations.
• Aptitude for problem-solving, excellent reasoning skills, and the ability to work independently with minimal supervision.
• Maintain confidentiality of the bank's records and customer transactions.
• Detail-oriented, accurate, and able to multitask.
• Strong computer skills, including experience with Microsoft Office products.

Physical/Sensory Requirements

• While performing the duties of this job, the individual is regularly required to sit, talk, and hear; reach with hands and arms; and occasionally stand, walk, stoop, kneel, or crouch.
• May be required to lift or move up to 50 pounds occasionally.
• Regularly required to use computers, telephones, and other standard office equipment.

Physical Demand & Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is available onsite at any of the Southern locations listed below:

Arkansas Locations Arkadelphia, Barton, Bismarck, Blytheville, DeWitt, El Dorado, Elaine, Eudora, Fayetteville, Glenwood, Gosnell, Gurdon, Hamburg, Helena, Hot Springs, Jonesboro, Little Rock, Lockesburg, Malvern, Marion, Marvell, Mt. Ida, Stuttgart, Trumann, West Helena, West Memphis Mississippi Locations Canton, Carriere, Carthage, Clarksdale, Drew, Greenville, Hattiesburg, Hernando, Indianola, Lambert, Leland, Lula, Madison, Mound Bayou, Olive Branch, Picayune, Ruleville, Sledge, Webb #LI-onsite

What we offer our employees:

A positive impact on Your Future:

• 401(k)/Roth plan with immediate eligibility and employer match up to 6%
• Employee stock ownership plan
• Discounted rate on primary home mortgage
• Credit and housing counseling as well as free financial education tools available to customers and employees

Benefits to improve your health:

• No deductible medical insurance plan
• Dental and vision insurance
• Employer paid life and long-term disability insurance
• Flexible Spending Accounts

The opportunity to nurture your well-being:

• Paid holidays and paid time off
• Bonus plan
• Opportunity for merit raises
• Employee reward and recognition programs
• Community service opportunities

Southern Bancorp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As a Community Development Financial Institution, Southern Bancorp desires its workforce to reflect the diversity of the customers and communities that we serve. Racial and ethnic minorities, people from working class backgrounds, women and LGBTQ people are often underrepresented in many financial service industry professions. Therefore, we strongly encourage applications from people with these identities or who are members of other marginalized communities.